Jo-Elle Thomas Email & Phone Number

London, United Kingdom

London, United Kingdom

London, United Kingdom

Resolving ticketing queries, providing and promoting high levels of customer service at all times.Provide a friendly and efficient ticket sales and collection service to customers.Responsible for selling event related tickets to our guests.Responsible for cash management and cashing up at the end of the shift.To carry out general administration duties such as ticket printing and filing.Excellent cash handling experience.Proficient with Word & Excel and Pro Venue ticketing software. Ability to multi-task.

London, United Kingdom

Provide a first port of call for all customer and ticket enquiries, ensuring a professional impression at all times.Booking correct accessible tickets for customers that require access seating. Ensure that all enquiries and feedback, internal and external, are made in person, by telephone, e-mail (Zendesk), or in writing and are handled professionally, courteously, promptly and effectively at all times.Responding to customer complaints to resolving matters as required without the need for escalation and ensuring customer satisfaction every time.Provide a Specialist Sales Service through the appropriate booking line.Using various systems to book tickets (Outbox and Frontgate). Excellent telephone manners. Strong communication skills and organisational skills

London, United Kingdom

Proficient keyboard skills and record information on the MearsJustCall24/7 database while speaking on the telephone.Possessed a good telephone manner with clear spoken English. Maintain calm and unflappable disposition when speaking to the customers. Ensure that I pay attention to detail and listen to retain information from the customers. Ensured I had basic knowledge and diagnostic skills when dealing with emergency repairs. Ensure that all customers are happy with their overall repair and service provided to them.Logging jobs on the internal systems and raising jobs in regards to the calls taken.Keeping track on previous jobs raised to ensure that engineers are attending. Answering calls, dealing with enquiries and general switchboard duties.Contacting engineers to make appointments in relation to resident repairs.

London, United Kingdom

Created V.I.P guest list, meeting and greeting each team on arrival.Allocated guests with their allocated parking space.Ensured all guest have the right facilities and correct football kits.Provided each team with an adequate space to warm up and prepare.Ensured all teams are shown to the dressing rooms and fully dressed in their kits 20 minutes before the match begins.Make sure only the players, coaches and referees were near the pitchesAll teams and coaches have refreshments after the tournament.

London, United Kingdom

(Summer temp)Updating and maintaining databases and spreadsheets.Arranging meetings via Outlook.Assisting the finance department with payroll.Helping with risk assessments by sending each Hotel their Health and Safety Packs.Answering calls, dealing with enquiries and general switchboard duties.Dealing with the usual admin requirements such as post, filing, photocopying and sending emails.

London, United Kingdom

(Christmas Temp)Maintained a key eye for detail, inspecting faulty stock, received from vendors or customersReporting quality issues to vendors, Retail and Buying, and Customer Care teams.Requesting Return Authorisation from vendors.Responsible for the processing of faulty stock and vendor returns on the company’s stock management systemEnsured all stock to be returned to the vendors is done so within agreed service levelsMaintained accurate inventory records of stock that is faulty and stock that is to be returned to the vendorsSupervised minor repairsTo be actively involved in the development and implementation of new processes and projectsRegular reporting to the Inventory Management departmentLiaised with other departments regarding faulty stock issues, either in person, via email or telephone

London, United Kingdom

(Christmas Temp)Helped to create great customer service skills, as well as delivering accurate product knowledge.Supervising changing rooms, general cashier duties and other retail necessitates.Undertook deliveries and stock take.

Tourism And Event Management

A-Level

Gcse