Key Achievements: Business partner to multiple Regional Operations Managers, operating as part of a team responsible for shaping, implementing and embedding extended range propositions and incremental sales growth across 250 sites. Coached and developed store teams by supporting colleagues’ confidence.Redesigned training material and worked in collaboration with the learning & development team to deliver workshops aimed to improve store team knowledge and capability, maximise… Show more Key Achievements: Business partner to multiple Regional Operations Managers, operating as part of a team responsible for shaping, implementing and embedding extended range propositions and incremental sales growth across 250 sites. Coached and developed store teams by supporting colleagues’ confidence.Redesigned training material and worked in collaboration with the learning & development team to deliver workshops aimed to improve store team knowledge and capability, maximise efficiency and deliver consistent operational standards.Involved in the setup and brand compliance of extended range proposition and Hire shop offer in stores, as part of the investment programme to widen the instore offer.Continually reviewed and refined processes to maximise profitability through leaner ways of working.Engaged store leadership teams, influenced Area Managers/ Regional Managers and providing sales insight reporting tools and challenged under performance.Created best practice guidelines and developed a tool kit to implement a standard of retail basics across all our shops while driving robust process and excellent customer service. This created a platform for long term sustainability and right first time ethics that would allow this to naturally become business as usual. Worked with external partners, agencies and suppliers to support awareness of any service propositions.Delivered efficiencies including cost saving. Influenced procurement to amend the supply and volume of equipmentProvided regular onsite support with visit review document to engage and drive performance through clear actions.Steering the wider business of Range development, Marketing, Store standards, Brand, Store development, Retail operations and Category teams with extended range proposition. Show less

Provided overview and insight to stakeholders regarding key areas of stock loss to improve site and company profitability.Inspired and partnered with three area managers to execute the Loss Prevention strategy and regularly update the National Loss Prevention Manager.Advised and supported the stock take programme across internal and external stakeholders.Provided loss prevention duty management cover 24/7 for the business on a rota basis.Investigated internal and external theft… Show more Provided overview and insight to stakeholders regarding key areas of stock loss to improve site and company profitability.Inspired and partnered with three area managers to execute the Loss Prevention strategy and regularly update the National Loss Prevention Manager.Advised and supported the stock take programme across internal and external stakeholders.Provided loss prevention duty management cover 24/7 for the business on a rota basis.Investigated internal and external theft and fraud cases.Ensured that the store, staff and stock remained safe and secure at all times. Delivered a high level of customer service and maximised commercial efficiency by ensuring loss was minimised at every opportunity with a focus on driving sales.Reviewed compliance with controls and recommended improvement options that effectively minimised vulnerability and reduced loss.Protected profits by supporting the store team with Company Risk Management procedures and helped to identify, support and implement the stores stock loss action plan across multiple sites.Provided training workshops to raise awareness of stock loss across multiple departments and processes. Show less

Supported the Store Proposition Manager in the development of new store proposition formats.Worked alongside key stakeholders to develop business plans which built on identified market opportunities and improved on existing customer propositions.Reviewed and tracked profitability and performance of propositions post implementation to ensure alignment with the business and customer needs.Accountable for the operational development of new customer initiatives and proposition store… Show more Supported the Store Proposition Manager in the development of new store proposition formats.Worked alongside key stakeholders to develop business plans which built on identified market opportunities and improved on existing customer propositions.Reviewed and tracked profitability and performance of propositions post implementation to ensure alignment with the business and customer needs.Accountable for the operational development of new customer initiatives and proposition store process.Supported the development of the end to end customer experience. Show less

Created a store portfolio to exceed customer expectations and deliver world class customer service.Grew profit by delivering projects on time and on budget.Made confident clear decisions to deliver stock availability in all investment work streams.Liaised with distribution, commercial and retail colleagues to manage inbound and exiting stock lines.Merchandised the store to provide a welcoming customer environment which also delivered sales and profitability.Field based… Show more Created a store portfolio to exceed customer expectations and deliver world class customer service.Grew profit by delivering projects on time and on budget.Made confident clear decisions to deliver stock availability in all investment work streams.Liaised with distribution, commercial and retail colleagues to manage inbound and exiting stock lines.Merchandised the store to provide a welcoming customer environment which also delivered sales and profitability.Field based, deadline oriented project delivery, responsible for maximising stock availability throughout the life cycle of company investment programme.Protected and safeguarded the company assets by adhering to processes that ensured the store meet all legal requirements. Show less

Worked within a small team covering the county of Kent. Responsible for ensuring stock related store processes are maintained during investment programme. Required to work in conjunction with head office trading teams in the opening if new store formats.

DIY department manager responsible for 5-12 members of staff within direct team and a wider management of 80+ store colleagues. Training, development and succession planning.Duty manager trained to ensure colleague and customer health and safety.Responsible for merchandising and pricing compliance.

completed 1 year sainsburys management trainee programme before being appointed.