Jo Firth Email & Phone Number

Manilva, Al, Es

Gibraltar

Gibraltar, Gibraltar

Gibraltar, Gibraltar

All aspects of Source of Funds and Responsible Gambling.

Gibraltar

I started in the VIP Team and have moved over to working with the Premier Team. Duties include:Dealing with customer queries through chat, email and Telephone calls.Determine when a customer enquiry needs to be escalated to ensure a speedy and satisfactory conclusion within agreed SLA’s.Enhance customer experience by maximising cross and up-sell opportunities using all contact methods. Establish a positive relationship with internal and external customers. Monitor own daily and weekly performance against Key Performance Indicators, striving for continual improvements.Carry out other additional duties as requested and when required.Proficient in IMS, Virtue Fusion and both Casino and Openbet back office systems.

Sotogrande, Cadiz, Spain

Oversea's is a British supermarket with stores in Spain and Portugal. My role was to deal with customers and replenish stock in the store. Duties included:Replenishing stock whist ensuring stock rotation.Taking deliveries twice a week, racking away stock.Serving customers, cash handling.Stock taking and inputting results.Work to a rota over 6 days, some bank holiday working is involved.Helping and advising customers on store produce.

Gibraltar

Making outbound calls to the UK offering a refund claim scheme on mis-sold Insurance.Duties included:Calling customers in the UK using a Tapi Dialing system.Overcoming objections in order to promote the service in a professional manner.Implementing a high level of customer service at all times.Working to weekly targets for maximum saleWorking over a 7 day rota to ensure the service is covered which included bank holidays.Maintaining a positive attitude whilst dealing with difficult calls.

Leeds, United Kingdom

Responsible for providing specialist transport to Schools, Day Centre’s and Adult fulfilling Lives Centre’s. Also providing transport for children in social services, taking to school, contact etc. Duties included:Scheduling work to in house fleet. maintaining schedules to optimise space & demonstrate good Practice.• Dealing with external agencies on a daily basis, i.e. Social Services (social workers).• Answering the phone and dealing with various queries from parents, passengers and social workers. • Taking, logging and dealing with complaints in accordance with LCC complaints procedure. • Visiting centre’s to provide good communication and working relationships with clients.

Nvq Level 2, Pass

Activities and Societies: NVQ Level 2 in Team Leading covering the following: Risk Assessing Customer Service Resolving Customer Service.

C & G'S And Btec National Diploma, Media Techniques, Pass

Cse, Maths, English, Drama, Geography, B'S & C'S