Jo Fleeman (Msc) Email & Phone Number

Northampton

Account manage a variety of e-commerce customers both B2B and B2C. Work along side the GMs and Senior Teams to look at continuous improvements for the site and the customer. Manage all KPI and strategy reviews the customer. Support the CS Team with improvements and escalations

National

Oversee all primary customer contracts. Look at any new opportunities for both the customer and the company that could improve service/reduce costs Project manage any new customer requirements. Review all processes regularly. Build internal and external relationships across warehouse, transport, planning and the commercial teams. Manage a team of customer services advisors, improve communications to both our internal and external customers. Streamline customer services processes to ensure all services provided are value adding.

National

National Account Manager for all primary drink contracts. Working with customers to achieve improved services and performance. Working with the warehouse and transport teams across the network & central functions such as Customer Services and National Planning, to review, improve and implement ways of working. Manage KPIs for all customers, and present monthly on these to all external customers. A Customer facing role, and the voice of the customer within the 3PL

Burton Upon Trent, Staffordshire, United Kingdom

Burton On Trent

Responsible for new supply chain initiatives, from infant planning to delivery point.Supply Chain project lead for all new builds and brand swapsManagement of all GNFR products via the distribution network and implementation of new direct sourcing process.Project managed the integration of a full Non food solution through our 3rd party logistics company, incorporating over 1.4 million cases into the network. Supply chain representative on key business projects.Manage a direct source program, working with overseas companies to gain financial savings, controlling stock in the UK, forecasting demand and understanding lead times to fulfill orders to units.Manage the retail drinks supply chain.Introduced a new way of working in regards to repairing assets within the units, involving the Facilities Management company, distribution and engineers. Working with both external and internal stakeholders to create a one stop shop for all managers

United Kingdom

Management of multi million pound food contract for Spirit Pub Company. Responsible for the move of the 3PL contract, including contract negotiations, sourcing of depots, all communication. Holding weekly and periodic reviews with the distribution company,to review KPI's and strategy planning Responsible for negotiating and implementing a new general waste contract for all 800 plus pubs. Key responsibility for communciating and planning all key events that affect Supply Chain including Christmas, Mothers Day and Olympics.Implement new and exciting internal and external projects including new recycling waste scheme throughout headoffice, a staff shop to purchase goods with a significant discount, implementing a food buying scheme for the leased pubsNegotiation of a new waste control for the total estate, including contract negotiation, roll out plan and communication to all 800 pubs. Managed the exit with the prior provider and project management of the roll out of the new contract

Burton On Trent

Management of the daily, weekly Kpi's. Monitor the spend of the Distribution Budget. Manage the distribution contract on a day to day basis. Project manage new and existing projects that will save money or/and improve the service received.Contract manage the 3rd party customer service desk, monitor Kpi's and add improvements to the desk. Manage and chair the monthly contract meetings.

Managed a team of 15 holiday representatives for Thomas Cook/JMC. Coached and mentored the team in regards to Customer Services, Sales and Communication. Held weekly team meetings. Responsible for collecting money and balancing the teams takings each week. Held 1:1's with all team members on a monthly basis, including performance management. Deal with escalated customer complaints. Company representative for hospital visits where customers had been injured whilst on holiday

Master'S Degree, Multi Unit Leadership

MSc Multi Unit Leadership

Education record