Jo Frampton Email & Phone Number

Service Delivery manager at FNZ15 years experience in SIPP and Saving Accounts.9 years manager/leadership experience in multiple operational teamsNatural leaderEG-Verint Solutions Active Management Team Manager award.Implemented projects including automated client reporting and Illustrations and electronic ISA and GIA transfers Effective work, SLA and key account management Active Management principlesEffective people leadership skills Coaching and mentoring new staff both at executive and team manager level developing talent and skill sets Managing teams through changeRisk and controls analysis and managementAction plan implementation based on employee feedback improving culture, employee motivation and job satisfactionCompetent in analysis and impact assessments on key account deals and on-boarding dealsCo-ordinate and manage change to Team Managers ensuring adequate training and support is providedResolving day to day operational issuesManage services for client platform