Jo Freeman Email and Phone Number

•Manage projects on a day to day basis•Identify and manage the risks•Execute the plan, monitoring progress and taking the necessary corrective actions•Manage the expectations of the business area•Manage external 3rd party suppliers•Help define and actively manage the critical success factors for the project•Manage projects throughout the project lifecycle, in according with the Change Delivery Process•Structure and define projects from start up through to project… Show more •Manage projects on a day to day basis•Identify and manage the risks•Execute the plan, monitoring progress and taking the necessary corrective actions•Manage the expectations of the business area•Manage external 3rd party suppliers•Help define and actively manage the critical success factors for the project•Manage projects throughout the project lifecycle, in according with the Change Delivery Process•Structure and define projects from start up through to project end•Define and implement overall project governance structure and provide clear roles and responsibilities and objectives for the project team and key stakeholders•Plan projects, agree the plan with steering group, and prepare detailed plans for each stage•Ensure that the project produces the required deliverables to define standards of quality within agreed cost, time and other constraints•Agree the technical and quality strategy with the project steering group•Build and motivate the team•Lead the project team•Identify and acquire required resource•Manage the cost and benefit side of projects and adhere to standards as determined with the finance team Show less

•Responsible for the full management of a team of up to 53 people, all varying experience, skills and knowledge•Provide support, updates and information to Project Manager and Project Sponsor, including defining project scope, issues and risks logs, ongoing reporting of progress, plan for completion•Developed processes, supporting documentation, training material•Arranged relevant training for team ensuring full understanding•Introduced controls and checks to ensure errors… Show more •Responsible for the full management of a team of up to 53 people, all varying experience, skills and knowledge•Provide support, updates and information to Project Manager and Project Sponsor, including defining project scope, issues and risks logs, ongoing reporting of progress, plan for completion•Developed processes, supporting documentation, training material•Arranged relevant training for team ensuring full understanding•Introduced controls and checks to ensure errors reduced•Managed change within team and with process changes•Lead meetings, with team, internal and external stakeholders•Stakeholder management with external counterparties, our custodian and internal teams/individuals affected by the project•Responsible for recruitment, resource planning, budgeting and forecasting. The project came in under budget.•Responsible for allocation of work and alignment of team for business and project needs•High pressured project required motivational and encouraging management of the team•Planned, agreed and delivering to time scales for BAU handover Show less

•Managed team of 9 associates based in Bracknell•Managed additional 7 associates in Birmingham to cover maternity•Monitor performance; team and individuals, analyse figures report up and down and deal with under performance•Ensure team fully compliant to all current levels•Resource Management to ensure appropriate level of skills and resource for all advisers and their client’s at all times. Also responsible for own teams recruitment.•Undertook and arranged various team… Show more •Managed team of 9 associates based in Bracknell•Managed additional 7 associates in Birmingham to cover maternity•Monitor performance; team and individuals, analyse figures report up and down and deal with under performance•Ensure team fully compliant to all current levels•Resource Management to ensure appropriate level of skills and resource for all advisers and their client’s at all times. Also responsible for own teams recruitment.•Undertook and arranged various team training sessions to improve knowledge, commercial awareness, skills and experience•Stakeholder management with managers and teams of all business areas•Involved in numerous projects and initiatives across business areas•Interviews, integration and training •Undertook process reviews, pilots and change rolled out across all locations. Show less

•Ultimate responsibility was running a highly profitable personal injury team of Lawyers. •Responsible for training, organising resource, statistical analysis, complaint handling, chairing regular meetings, ensuring team exceeded key performance indicators•Regularly involved in interviews, performance management, appraisals and pay reviews•Responsible for setting targets, budgeting and forecasting of targets•Dealing with litigated cases, attending interim court hearing’s and… Show more •Ultimate responsibility was running a highly profitable personal injury team of Lawyers. •Responsible for training, organising resource, statistical analysis, complaint handling, chairing regular meetings, ensuring team exceeded key performance indicators•Regularly involved in interviews, performance management, appraisals and pay reviews•Responsible for setting targets, budgeting and forecasting of targets•Dealing with litigated cases, attending interim court hearing’s and providing comprehensive advocacy training to the team•06/07 target £2,334,716.00 - achieved 101%•Involved in writing new processes for the internal case management system to ensure maximum efficiency. Show less

•In charge of a case load of 250-300 Personal Injury cases•Always met and regularly outperformed all targets, particularly financial targets. •Responsible for all client and third party contact and communication•Undertook litigation and advocacy of cases•Mentored junior members of staff•Deputised for manager

Non Injury Claims Handler.October 1999 – October 2000•In charge of a case load of 190-200 small claims cases•Always met and regularly outperformed all targets•Responsible for all client and third party contact and communication•Undertook litigation and advocacy of cases Team Secretary. January 1998 – October 1999•Administration provided for up to 5 Personal Injury case handlers involving audio typing, arranging meetings, booking travel to court.•Taking telephone… Show more Non Injury Claims Handler.October 1999 – October 2000•In charge of a case load of 190-200 small claims cases•Always met and regularly outperformed all targets•Responsible for all client and third party contact and communication•Undertook litigation and advocacy of cases Team Secretary. January 1998 – October 1999•Administration provided for up to 5 Personal Injury case handlers involving audio typing, arranging meetings, booking travel to court.•Taking telephone calls from client’s and helping where possible, if not taking a message•New claims shift cover•Started to undertake small claims casesOffice Assistant. August 1997 – January 1998•Assisting the office in general administration duties Show less