Jo Garibay Email & Phone Number

Texas, United States

Convert the Program Manager/Business Unit Owner's vision into pragmatic tasks, and delegate into daily duties for development & support teamsHelp Business Analysts to document and groom user stories as per roadmaps defined, monitoring timelines and expectationsOrganize work for the backlog; prioritizing and adapting as business teams identify urgency

Dallas, Texas, United States

- Drive discussions with Architects, Business Leadership and Subject Matter Experts for new business processes and opportunities for standardizing multi-business use-cases- Share and encourage knowledge of best practices for the enterprise regarding security, performance, development & application governance- Oversee full application life cycle, from.

United States

- In addition to previous role duties, oversaw and contributed to the optimization and development of one division’s Salesforce usage- Handled and delegated production issues with team, from ownership changes to intricate bugs- Led processes to deter changes from being made in production directly to minimize business disruptions

- Responsible for all incoming administrator and development requests for enterprise’s Salesforce system- Shared responsibility in supporting 800 employees within 10 divisions- Managed licensing and permissions for users- Developed custom objects for specific divisions and business processes- Assisted in developments of new business processes implemented.

Dallas, Texas, United States

- Marketed small business owners seeking exit strategies to Buyers that included Private Equity Groups, Strategic Public & Private Companies, as well as Individual Investors well-known in the industry- Contributed to the implementation and development of the Salesforce system hosting Client information into a Buyer portal, available via browser and mobile.

Maintained relationships with customers to ensure satisfaction of purchase(s), personally invite customers to special events, and secure customer trust to recommend styles, repairs, and regular check-ups. These relationships proved to create a steady return rate and to be beneficial for personal sales goals.