Jo Hari Christopher Navidad Email & Phone Number

Philippines

• Accountable for delivering a high-quality, professional, and proactive daily service to clients within specified SLAs and on the Team Leader's timetable• Responsible for monitoring daily portfolio results, addressing e-mail queries and concerns, and actively managing accounts until the outstanding sum is paid in full• Provided decisions based on parameters with a broad scope of application• Maintained contacts records in the SAP system

Manila, National Capital Region, Philippines

 Perform a variety of tasks such as data collection, data input, data reconciliation, reporting, exhibit creation and quality review. Serves as member of the Health and Benefits North America Invoicing and Billing team executing both pre-assigned and adhoc tasks.  Utilizes Oracle R12 and other tools to fulfill requests submitted to Invoicing and Billing team within predetermined service levels. Document and maintain Invoicing and Billing processes as required.  Collate billing instructions and secure project manager approval to authorize billing.

Quezon City, National Capital Region, Philippines

Collections Specialist(January 20, 2020 – November 2021• Manage and collect on assigned AR portfolio. • Liaise with internal and external stakeholders.• Ensures timely billing and payment according to contractual payment terms.• Assist in resolving customer issues preventing payment. • Develop and maintain strong working relationship with counterparts and customers in order to deliver the best total customer service experience and ensure win-win relationship.Consolidated Billing Specialist(January 19, 2018 – January 17, 2020)• Prepare Consolidated Billing Invoices with accuracy and completeness.• Ensures timely billing and payment according to contractual payment terms.• Liaise with internal and external stakeholders.• Assist in resolving customer issues preventing payment.• Develop and maintain strong working relationship with counterparts and customers in order to deliver the best total customer service experience and ensure win-win relationship.