joined American Express Global Business Travel (GBT) through the acquisition of Hogg Robinson Group (HRG) in 2018, and was asked to take responsibility for the staff travel program globally across 26 markets.Key responsibilities include:Policy consolidation between the two organisations GBT and HRG, ensuring adoption of best practice across the combined organisationLead the standardisation of the GBT OBT platform to ensure consistency of the travel policy across the 26 markets in terms of policy compliance, preferred programs and adoption of lowest logical fares at time of booking.Active member of the transformation and integration project team as GBT standardised platforms and tools supporting travel management and booking and providing guidance on market specific carriers and booking arrangements.Built a reporting dashboard to enable senior executives to have a consistent view on travel spend, frequency, destinations and compliance to program.Identified opportunities to adopt AD fare types delivering significant savings across the organisation and provided training to in market travel counselors on booking protocols.Partnered with the GBT Security Team to ensure the latest travel safety advice was available to all travelling employees.Designed a Staff Travel guidance page on the internal intranet to develop a self service information portal.Part of the response group to COVID-19 with responsibility for providing guidance on future impacted travel, in progress travel and responding to changing WHO global travel guidance.

Managed a team of global travel consultants with responsibility for providing a travel service support across Hogg Robinson supporting 6 markets.Implemented a standardised travel booking policy.managed all airline soft dollar allocations , hotel marketing funds, rail funds and TADA's ensuring we had a fully auditable record of booking allocation and overall spend in reports provided to the board.negotiation of corporate fares, availability of AD fare options from carriers where there were not negotiated rates available.VIP travel bookings providing end to end support both before and during the journey.Built, trained and developed a team of professional travel counsellors.In partnership with the in house technology team, redesigned the in house OBT.Built a MI deck for weekly distribution to the executive leadership team.

Senior Business Travel Consultant making bookings through the GDS for Staff Travel requirements ensuring the best fare and hotel pricing options were provided to the traveler.

Branch Manager of a high street travel agency with a team of 26 travel consultants providing help, guidance and advice to leisure tourism clients.