Jo Huang Email & Phone Number

Taipei City, Taiwan

Help the client, La Prairie, the Switzerland luxury cosmetic brand, to build up and be in charge of TW Client Service Center.● Key Responsibilities: 1. Client Service Center/ EC/ EC-CRM Operations (Client Service via Phone/ Email/ Online Consultation/ Live Chat) 2. Agent & Training management 4. KPIs achievement & service quality monitoring 6. Client service monthly report and presentation 5. Build strong relationships with management teams from both… Show more Help the client, La Prairie, the Switzerland luxury cosmetic brand, to build up and be in charge of TW Client Service Center.● Key Responsibilities: 1. Client Service Center/ EC/ EC-CRM Operations (Client Service via Phone/ Email/ Online Consultation/ Live Chat) 2. Agent & Training management 4. KPIs achievement & service quality monitoring 6. Client service monthly report and presentation 5. Build strong relationships with management teams from both Telexpress and La Prairie● Records of presentation: - Build up the client service center (August to September 2021) - Build up and implement new service - online consultation (January to April 2022) - Service Levels (KPI) have always maintained 95% to 100% since October 2021. - Completed 5-month training and achieved the Certificate of Competency in Operation Supervision (Apr-Aug 2023) - Got promoted as a Sr. Assistant Manager of Client Service (Mar 1st, 2024) Show less

Singapore

In charge of cosmetic brands, Sulwhasoo, Laneige, Innisfree, HERA, and perfume brand Goutal Paris at travel retail line.● Responsibilities/Duties:① Training management - Cooperate with training manager and assist to hold brand training annually - Arrange Counter coaching - Brief training for the freshman of BAs or Promoters before the trainer engages in② BA management - BA coaching & training - BA roster management③ Retail Operations… Show more In charge of cosmetic brands, Sulwhasoo, Laneige, Innisfree, HERA, and perfume brand Goutal Paris at travel retail line.● Responsibilities/Duties:① Training management - Cooperate with training manager and assist to hold brand training annually - Arrange Counter coaching - Brief training for the freshman of BAs or Promoters before the trainer engages in② BA management - BA coaching & training - BA roster management③ Retail Operations (Sales & Marketing) - Store management - Merchandising ④ Marketing Research - Brand research - Market trend research⑤ Relationship Build - Assist in store visit from warehouse - Build strong relationship with retail managers and shop floor supervisors Records of Event/Activity holding and presentation: ● AP GTR Training @ Mandarin Orchard Singapore (June 2019)● Goutal Paris perfume brief training of Shilla Internal Learning Tour (Aug 2020)● Hera Makeup Show (June 2019) Show less

Singapore

● Key responsibilies:- Ensuring effecve counter operaons (stock inventory, visual merchandising)- Arranged merchandise to present visually appealing displays that drive sales.- Customer service at front line- Monthly sales target achieve- Product Knowledge learning

Singapore

● Best record: (1) 2018 Feb, reached 184% of the counter target(2) 2018 May: Got 90% above of scores by Mystery Shopper Assessment in T-Galleria by DFS ● Ensuring effective counter operations (stock inventory, visual merchandising)

Singapore

● Arranged merchandise to present visually appealing displays that drive sales.● Best record: 2016 Feb, reached 209.31% of the brand target

Singapore

● Recommended suitable products to help customers' individual needs.● Demonstrated makeup techniques to achieve desired looks.

Taipei City, Taiwan

● Assigned to be the English instructor for the team to improve English ability.

Taichung City, Taiwan

● Managed ISO documents● Promoted business & marketing development and partnerships in foreign countries

Tainan City, Taiwan

●Plan courses and games with creative ideas●Create teaching aids to maximize the teaching effect ● Instruct and manage classes● Communicate and interact well with parents, colleagues, and the director● Attend workshops to sharpen teaching skills