● Served as Technical Product Owner (TPO), providing services to the Optum State Government Solutions (SDS) and Optum Provider Product Medicaid Management Services team.● Led the setup/integration of Identity System, OpenIAM, pertaining to the Product Application setup of Roles, Groups, test users, menus, etc., along with working with the vendor where/when needed.● Clarified AHA Idea/Feature Requirements, implemented MDM rules, wrote Rally User Stories, and collaborated with Dev and QE teams.

● Served as Technical Product Owner (TPO), providing consulting services to the United Health Group - Optum project team.● Led the Provider 360 (P360) system as TPO, focusing on POCA data integration.● Transitioned to TPO/Project Manager for the Salesforce.com “IMPACT” system, addressing technical needs across various teams.● Clarified AHA Idea/Feature Requirements, implemented MDM rules, wrote Rally User Stories, and collaborated with Dev and QE teams.

● Acted as Business Project Senior Advisor/Technical Product Owner (TPO) for the Cigna-Express Scripts project team.● Led the conversion of Sales Contracts from Lotus Notes to Salesforce/Apttus Agreements.● Conducted storyboard mapping, clarified MDM compliance rules, wrote Jira stories, and collaborated with SF/Apttus Engineers and Architects.

Assignment at UCare (Minneapolis, MN)● UCare 2021 Annual Readiness Project: Collaborated with functional area stakeholders to gather and standardize annual business requirements for UCare products and plans. Authored business and technical/functional requirements plus completed the Business Requirement Document (BRD), and entered requirements into TFS (Epics, Features, User Stories, Functional Stories).● Stakeholder Collaboration: Worked with stakeholders across various departments including Sales, Marketing, Clinical Services, Pharmacy, Claims & Configuration Operations, Digital Transformation (Member/Provider UIs), and Product Management. Facilitated cross-project collaboration and integration with systems such as Amisys, HealthRules, FIS Formworks, FIS EXP Macess, Integrated Data Layer (IDL), BizTalk (middleware), Advantasure IKA Billing (Medicare Billing Tool), Advantasure IKA HIX (IFP Enrollment & Billing tool), and Altruista GuidingCare.

Worked at Medica● Functioned as Sr. Business Analyst for the conversion from McKesson’s CareEnhance Clinical Software (CCMS) to Altruista Health - GuidingCare.● Led data migration efforts, conducted stakeholder interviews, performed data mapping, and wrote extensive SQL queries.● Implemented MDM governance and validated data migration processes.

Leveraged my expertise in Customer Master Data and IT principles to consult for RBC, US Wealth Management. Key projects included:● WealthX - EMX-MDM (Informatica MDM)● Informatica RDM (Reference Data Management)● Data GovernanceSupported the US Client Onboarding team (Docupace (which was a new DocuSign Application)) and the US-Advisor project team (Salesforce.com-Veeva). Contributions involved gathering stakeholder requirements, designing screens and layouts (using SF App Builder/Flow Builder), and collaborating with developers on specialized scripts. Partnered with the technical team to develop system designs and configurations based on stakeholder needs.

● System Project: Led the Catalyst GCSM Customer Master Data project, adhering to GxP processes (cGMP, cGDP). Collaborated with business and IT stakeholders to develop solutions, problem-solve, and document requirements (Functional/Technical Specifications). Designed Java UI layouts and partnered with the technical team for system design and configuration. Managed the conversion from mainframe to SAP (CRM, ECC, Vistex) Order to Cash system, integrating multiple front-end UIs (Salesforce.com, MS Dynamics, Informatica MDM) with SAP.● Meeting Facilitation: Coordinated and facilitated online meetings using Webex, collaborating with entities such as United Health Group, UHOne/Optum, BenCorp Inc., Cross-Application Project Managers, Systems & Business Analysts, CDB Management, on/offshore developers, and C-level management.

Independent Computer Consultant / VendorWork with a Commercial Loan Broker and a Real Estate Broker, where I put together all Contracts, Letters of Intent, and Fee Agreements, along with assisting the Clients with their Business Plans, when required, (this job is semi-part-time).During 2011 – Worked part-time, based out of my residence, as a call center operator for a company which handles Infomercials.Between 03/2004 - 03/2011 --ONAN SUITES CONDOMINIUM ASSOCIATION – Waukegan, IllinoisResident Property Manager (Part-Time Position)* Manage 2 buildings / 102 Unit Condominium Owners* Designed/Implemented/Update Accounts Receivable/Payable Tracking system* Worked with Attorney and Accountant regarding Collections, Records Auditing* Handled Accounts Receivable and Payable* Obtained bids for work needing to be completed on property – submitted to Board Members for decision* Programmed door bell telephone system to ring on appropriate telephone line supplied by owners* Directed the 2 Property Maintenance Personnel, with special duties on property* Dealt with all vendors who worked on or performed services for the property, along with Property Insurance Company as needed.Between 1997-2000 - Had numerous assignments located at Abbott Laboratories consisted of up to ten (10) employees (sub-contractors) -- I have personally worked assignments along with managing numerous other projects, where I had others work for me, assignments were across many different divisions at Abbott Laboratories. My responsibilities as Project Manager included: time and resource analysis and budget quotes for each project, hiring contract resources needed to complete the projects within agreed upon timelines, and monitoring of all projects.

Worked at MedtronicUtilized hands-on knowledge of IT principles and practices to provide consulting, to the Global Service and Repair team out of the Netherlands, Germany, and Switzerland, etc. • System Project: Worked on a project involving ServiceNow, assisted in the writing of the business requirements, mapped the requirements to the user stories, wrote use case scenarios, and provided numerous types of technical documentation.

● Collaboration & Coordination: Worked with the Optum UBS SS&MO team on problem tickets and detailed the Code Database for the BIC Project – Provider, transitioning it to a network data lake process.● Provider Relations: Enhanced provider contract negotiations for United Health Group Network Sales by developing the Provider Form, ensuring compliance with SOC2, data governance, GxP, SDLC practices, and record retention.● System Projects: Contributed to multiple system projects, including Salesforce.com for customer service, Federal and State Healthcare Exchange systems, COBRA member invoicing, UHOne Broker Commissions, and control database development.● Meeting Facilitation: Coordinated online meetings using Webex, collaborating with various stakeholders, including business owners, project managers, analysts, developers, and C-level management to develop system designs and configurations.

● Data Governance: Directed data governance to adhere to Nestlé standards, developed complex data models and process flow diagrams to streamline processes and reduce redundancies. Ensured compliance with SOC2 and record retention regulations. Managed customer data and assisted with territory alignments/loading within SAP, JDE, Vistex, and SFDC Veeva CRM.● Project Management: Demonstrated expertise in Agile and Waterfall methodologies to execute project management functions, including defining and gathering business requirements. Utilized tools such as Webex, MS Lync, and created infrastructure design/mapping/relationship diagrams. Conducted User Acceptance Testing (UAT) and followed GxP and SDLC practices.● System Administration: Served as Administrator/Analyst for Salesforce.com (Veeva) and Maximizer systems. Developed functional and technical specifications, process flows, and assisted with SF App Builder & Lightning Flow Builder components/rules. Collaborated with developers on customized coding and Java UI designs.● Accounts Management: Managed SAP customer account types (Ship-To, Sold-To, Bill-To, Payer, Vendor) and transaction codes (XD03, XD02, SDR, MDR, Workflow). Maintained Salesforce.com/Veeva customer account management, calls, and obtained customer information. Loaded vendor-obtained customer/provider EDI transactions/information. Coordinated with Master Data, Credit (Finance), Transportation, Supply Chain, and Warehouse teams as needed.

● Consulting & IT Expertise: Leveraged theoretical and practical IT knowledge to provide consulting services, leading to a promotion to Master Data Specialist. Administered and supported the CRM tool, Maximizer software. Directed the installation and configuration of various software applications, ensuring compliance with SOC2 and record retention regulations.● Development: Maintained a Business Planning Tool to enhance business effectiveness and created comprehensive reports on requirements, development, and implementation.● System Administration: Served as Administrator/Analyst for Salesforce.com (Veeva) and Maximizer systems. Developed functional and technical specifications, process flows, and assisted with Java UI designs, adhering to GxP and SDLC practices.● Training & Development: Facilitated training sessions on processes, software, and systems using industry best practices and innovative pedagogical approaches. Conducted training one-on-one, via Webex, over the phone, and in traditional classroom settings.● Troubleshooting: Led PC Help Desk Support for 150+ sales representatives and managers, resolving CRM tool issues and expediting Service Desk Tickets to enhance employee satisfaction. Troubleshot and resolved software issues related to software support.

(via a combination of permanent and consulting work via Manpower or A Creative Computing)● Data Governance: Directed governance to adhere to Abbott Laboratories standards, developed complex data models and process flow diagrams to streamline processes and reduce redundancies. Ensured compliance with SOC and record retention regulations.● Project Management: Demonstrated mastery of Agile and Waterfall methodologies to execute project management functions for Oracle ERP systems. Defined and gathered business requirements, designed infrastructure mapping/relationship diagrams, and authored system/user manuals. Conducted system/user acceptance (UAT) and QA validation scripts and testing. Followed GxP and SDLC practices. Performed system software upgrades, authored and updated BOPs and SOPs, and converted data into Oracle databases.● System Administration: Served as Administrator/Analyst for Salesforce.com and Siebel systems. Developed functional and technical specifications, process flows, and assisted with Java UI designs.● Troubleshooting: Led Sample Management Help Desk Support for 350+ sales representatives and managers, ensuring compliance with PDMA, DEA, and FDA regulations. Troubleshot and resolved Siebel software issues, validated physician signatures, and executed queries within PL/SQL, UNIX, Oracle CRM, and Windows systems.● Meeting Facilitation: Participated in JAD sessions and conducted training on FDA, DEA, GMP, and PDMA regulations and Abbott policies. Delivered training via classroom, online, and telephone conference calls.