Jo Johnson Email & Phone Number

Chatham, England

Key Achievements:Achieved consistent annual growth in the business through gaining a thorough knowledge and understanding of the market Ensured a consistency in high quality product delivery and service Instigated and maintained a positive working environment for staff, ensuring staff turnover was lowKey Responsibilities: Managed the day to day running of a successful pub operation Accountable for recording income and expenditure, payment of suppliers and banking, via online tools and Microsoft packagesSupervised 15 staff members, organising every aspect of their employment, including training and payrollEnsured the consistency of standards in products offered and customer service provision, so as to ensure repeat custom and strengthen the reputation in order to attract new customersMonitored the market so as to remain at the cutting edge of the pub business

Key Achievements:Managed an estate of 300 shops resulting in the supply, maintenance and profitability of approximately 1700 server based gaming machinesProject managed the rollout of equipment to corporate clients such as Betfred and Paddy Power, including installation, training and after sales careKey Responsibilities: Managed service provision for corporate and independent customersFocused purely on the LBO sector within the national teamIdentified issues prohibiting revenue potential, taking full ownership until resolution was achievedLiaised directly with customers to ensure unique customer standards were met and surpassedMaintained multilevel communications with engineers, installers, depot administration and management, account managers, and other service and technical supports

Key Achievements:Identified issues which would negatively impact on income potential and initiated possible resolutionsProject managed machine software updates to bring machines in line with the latest legislationKey Responsibilities: Business account management for the Gala Bingo estate London and M25 areaSupported Gala Electronic gaming managersManaged Injection and Gala stockMaintained Gala machine standards to a high levelArranged AWP / Depot training

Key Achievement:Implemented product promotions and facilitated new product development panelsKey Responsibilities: Sourced full CCF product range, ensuring unbroken availability, correct costing and appropriate selling price to protect and grow profit marginCreated supplier, product and category reports for management meetings and maintained two sensitive core filesAgreed and made claims for Overrider agreements

Managed Lessee Service Charge accounts and fulfilled arrears reduction targets Facilitated procedures for the sale, registration and renovation of leasehold propertiesImplemented on site Lessee forums to answer residents' service charge queries

Provided new management support and training Created and produced marketing material including in-house merchandising, events advertising and new product promotion

Key Responsibility: Supported all functions of pub company management including personnel, training, pay roll, property, marketing, area management, free trade and auditing

Key Responsibility: Completed successful placements in internal sales and administration, production planning, estimating and purchasing

Bs (Hons), Business Studies

Incorporating International Business MIS, Principals of Marketing, Management Accounting, Human Resource Management, Industrial Relations.

Education record

Business Studies; Kent Sociology and Theatre Studies