In consultation with the Suicide Prevention Community Action Group, developed a comprehensive suicide prevention plan for the Galambila Aboriginal Health Service to reduce the incidence of self-harm and improve support for Aboriginal individuals and families in the Coffs Harbour LGA.Conducting a thorough service review for a Women's Health Centre, identifying key areas for improvement and growth.Partnered with Aboriginal Services in Coffs Harbour to establish a Healing Centre, significantly enhancing mental health support for the Gumbaynggirr community.

In the process of establishing an online plant nursery business, overseeing end-to-end setup and e-commerce platform integration.Implementing social media strategy, content creation, and digital marketing campaigns to drive brand awareness and online sales.

Held a diverse team of 800 staff across major regional cities, managing a comprehensive operating budget of $7M and administering grants worth over $60M.Achieved key performance targets within the Child Protection, Housing, and Commissioning and Planning portfolios, ensuring program success.Built and sustained strong relationships with communities, government and non-government agencies, political figures, and interest groups to advance program goals.Represented government at public events and ensured governance standards were upheld across a wide geographic area.Provided high-level support and leadership, ensuring the effective delivery of services in rural and regional communities.Pioneered Wirrimbirra, a ground-breaking Aboriginal family preservation service, leading to improved service access rates and decreased complaints.Innovated service delivery for rural communities with initiatives like "no wrong door" and one family-one plan strategies, ensuring efficient service access.Collaborated with the Murdi Paaki Regional Assembly to create a regional housing strategy, empowering Aboriginal communities to manage their housing needs effectively.Boosted staff engagement from 44% to over 70% by initiating staff conferences, online platforms, and feedback loops, involving staff in key business decisions.Enhanced service delivery and outcomes in Aboriginal communities through strategic appointments and establishing the District Aboriginal Advisory Council.Coordinated a multi-agency response to the 2019/20 fires, providing immediate support and accommodation solutions to affected communities, demonstrating effective crisis management and support provision.

Drove strategic initiatives across various service streams, including Ageing, Disability and Home Care, and Community Services, ensuring integration of FACS policy and service reforms.Collaborated with the Executive Team and stakeholders to develop and implement strategic plans, adopt policies, and create service models enhancing human services accessibility and quality.Identified and capitalised on opportunities for change, leading to the development of auditing systems for robust compliance and performance monitoring.Oversaw the introduction of key HR reforms aimed at reducing industrial disputes and fostering a culture of leadership, collaboration, and compliance.Partnered with Aboriginal Community Working Parties to bolster community relations and execute Aboriginal Placement Protocols, enhancing outcomes for Aboriginal children and families in need.Addressed anti-social behaviour in housing estates by launching the Estates Management Unit (EMU) and initiating community-focused programs and resource realignment.Instrumental in reducing Industrial Relations disputes by introducing strategic HR initiatives and a dedicated HR Specialist to communicate and embed key reforms.Fostered a positive workplace culture and improved operational performance by conducting leadership and compliance workshops.Improved Out of Home Care (OOHC) outcomes for Aboriginal families through effective collaboration with community groups and the implementation of targeted protocols.Significantly reduced anti-social behaviour through strategic community engagement initiatives and the effective deployment of EMU programs.Expanded service reach and accessibility by negotiating with Service NSW for a FACS Public Relations Van, providing valuable services and information to remote families.

Led business development efforts, establishing and nurturing relationships with potential clients.Directed project teams, providing strategic guidance and ensuring alignment with client needs and priorities.Maintained and enhanced ongoing client relationships, becoming a trusted advisor for continuous strategic consultation.Developed actionable strategies to address and resolve client-specific issues, ensuring tailored solutions for diverse needs.Managed community forums for Bathurst Regional Council, garnering critical insights into community perspectives on financial and strategic planning matters, shaping the Council’s Community Strategic Plan.Partnered with Orana Haven’s Board and CEO to overhaul governance structures, which led to a successful low-risk assessment by OATSIH, ensuring sustained service excellence.Conducted comprehensive audits for various health and service providers, contributing to their achievement of Quality Improvement Council accreditation.Forged solid stakeholder relationships with Aboriginal Medical and Health Services, leading to developing and approving new policy frameworks and service models in line with OATSIH risk assessments.Applied advanced commercial due diligence to author successful grant proposals, securing preferred provider contracts with DoHA and NACCHO for management, quality assurance, and governance services.