Jo Malone Email and Phone Number
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An innovative, highly experienced and results-oriented Team Lead and Business Specialist, possessing numerous years’ experience in project and system governance and administration within a wide variety of industries including Higher Education, Public Service and Banking. I thrive in mentoring teams, driving objectives in performance excellence and transforming ideas into productive and rewarding results.In a highly evolving business environment, I stand among highly capable professionals who seek to drive the progress of continuous improvement by utilising superior financial, analytical, conceptual thinking and problem-solving skills. I am capable of further developing my data and business analytics skills and delivering quality improvements and process optimisations to accelerate overall business success. Moreover, I am adept at managing programs and projects whilst maintaining the highest standards of quality in every undertaking. I am articulate, pragmatic, analytical and solutions-focused, with exceptional drive and enthusiasm. My years of experience in collaborating with customers and stakeholders at every level have improved my natural interpersonal and leadership skills, further enabling me to empower and reinvigorate teams in achieving organisational objectives.
Tender Funerals Canberra Region
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Funeral DirectorTender Funerals Canberra Region Jul 2024 - PresentFairbairn ActOpening soon - August 2024. At Tender Funerals Canberra Region, we believe in a community-centric approach, where respect, empathy, and transparency are at the forefront of our services. I am honoured to be part of a team that prioritises the well-being and needs of our community, offering a supportive hand. -
People And Culture AdvisorNorthrop Grumman Australia Mar 2023 - Jun 2024Canberra, Australian Capital Territory, Australia -
Business Specialist - Curriculum Systems & Management, Student ConnectUniversity Of Canberra Jul 2022 - Nov 2022Canberra, Australian Capital Territory, Australia -
Team Leader & Business Specialist - Curriculum Systems & Management, Student ConnectUniversity Of Canberra Jan 2019 - Jun 2022Canberra, AustraliaAs the ever reliable and highly experienced Curriculum Management Business Specialist and Team Leader, I was responsible for the development and maintenance of system functionality within the Student Management System which supports the university’s curriculum development and management efforts along with external facing systems such as the universities digital handbook. I identified and documented business processes and business requirements associated with the administration of curriculum management and its systems at the University of Canberra. Whilst providing advice and direction to the development and implementation to new and improved business processes, I managed the implementation and configuration of new functionality (Callista, Digital Handbook, any future Curriculum Management System) in collaboration with key stakeholders, including the Digital Information Technology Management (DITM) group and the Corporate Systems Group (CSG). To ensure the student system and processes are set up to facilitate university reporting as well as ensure accuracy of reporting with regular audits. Finally, I strived to deliver high quality service and advice to all staff seeking support from our team. -
Manager, Curriculum Management Office, Student Administration & PlanningUniversity Of Canberra Mar 2016 - Dec 2018Taking on the duties of Curriculum Management Office Manager, I worked one on one with staff and together as group build trust and rapport amongst the team in order to effectively manage the many administrative processes and procedures involved in maintaining accurate, up-to-date information about Courses, Units and Unit Sets (Majors and Minors). I provided leadership and facilitated collaboration with support staff, instructional personnel, executive leadership and external clients in the areas of curriculum innovation, data analysis and organization-wide training to ensure a general understanding across the organization of curriculum content and the pedagogies. I managed the subject matter instructional liaise model, including gathering input after course releases, analysing data, and providing solutions to course challenges. I provided supervision, direction and leadership to subject matter experts, curriculum specialists, and curriculum content writers as well as negotiated with professional writing specialists in a variety of subject areas. I worked well with stakeholders to help them achieve their objectives and supported the team to establish the teams’ purpose, document processes and achieve targets and daily deliverables. -
Senior Corporate Systems Officer, Information & Technology ManagementUniversity Of Canberra Mar 2014 - Mar 2016Canberra, Australian Capital Territory, AustraliaAs ITM’s highly capable Senior Corporate Systems Officer, I conceptualized, developed strategy for and oversaw the design and implementation of the University’s Student Management System as well as databases and highly complex system integration and linkages. Whilst providing hands on operational management of the University’s Student Management System and its interfaces, I acted as the central point of contact for business units, external vendors, and other University staff, with responsibility for ensuring the Callista system met the business needs of the University. I worked closely with a large range of stakeholders to participate in Callista system management and improvement activities. Finally, I performed various administrative and ad hoc functions as needed in order to support the overall objectives of the University. -
Student Systems Administration Support OfficerUniversity Of Canberra Aug 2007 - Mar 2014Canberra, Australian Capital Territory, AustraliaMaking the transition to the University of Canberra and working as the capable Student System Administration Support Officer, I was responsible for the administration of the Callista Student Management System whilst providing help desk support and creating and updating user access to the system. I provided end-user support for the Callista Student Management System, developed end-user documentation, and conducted end-user training for staff at professional and executive levels which included solving complex systems-related problems and systems-integration problems. I supported the various Callista module co-ordinators in the day-to-day maintenance of the system and provided assistance to the Manager. By providing leadership and expertise in information systems in relation to student administration processes, I supported and enhanced the student experience as well as helped in assessing and prioritising requests for new system functionality whilst managing the Student Systems service account and triaging requests. -
Candi Student Systems AdministratorUniversity Of Canberra Mar 2007 - Aug 2007Canberra, Australian Capital Territory, AustraliaI performed a system maintenance role, particularly with respect to maintaining users, diagnosing user-error, providing expertise on the configuration of system modules and maintaining agent, course and fee reference data. Under broad direction from the Project Manager, I conducted user acceptance & regression testing, reporting bugs and providing strategic advice and recommendations about developments and enhancements of the International Student Management System - CanDI. I created user documentation and provided one on one training to system users. -
Redeployment & Redundancy Administrative Support Officer, Civilian Recruitment & Organisational MgmtDefence Australia Jul 2002 - Jan 2006Canberra, Australian Capital Territory, Australia -
Information Assistant & Executive AssistantAustralian War Memorial Apr 2002 - Jun 2002Canberra, Australian Capital Territory, Australia -
Employee Services Team Leader, Human ResourcesNational Film And Sound Archive Of Australia Dec 2000 - Apr 2002Canberra, Australian Capital Territory, Australia -
Human Resources Support Officer & Systems AdministratorWollongong City Council Jul 1996 - Apr 2000Wollongong, New South Wales, Australia -
Finance ClerkWollongong City Council Dec 1994 - Jul 1996Wollongong, New South Wales, Australia -
Banking OfficerNab Oct 1994 - Dec 1994Wollongong, New South Wales, Australia -
Senior Customer Service OfficerWestpac Jul 1989 - Sep 1994Queanbeyan Nsw, Kingston Act & Kogarah Nsw
Jo Malone Skills
Jo Malone Education Details
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Frequently Asked Questions about Jo Malone
What company does Jo Malone work for?
Jo Malone works for Tender Funerals Canberra Region
What is Jo Malone's role at the current company?
Jo Malone's current role is Funeral Director at Tender Funerals Canberra Region | Community, Participation, Choice, and Care..
What is Jo Malone's email address?
Jo Malone's email address is jo****@****.edu.au
What schools did Jo Malone attend?
Jo Malone attended University Of Canberra.
What skills is Jo Malone known for?
Jo Malone has skills like System Administration, Sql, Troubleshooting, Employee Training, Change Management, Public Speaking, Higher Education, Project Management, Policy, Staff Development, Process Improvement, Integration.
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