Jo Mcclellan Email & Phone Number

Shawnee, Ks, Us

* Design fresh flower décor for everyday, celebrations, holidays and events.* Assist customers daily with floral purchasing decisions.* Proven professionalism and focus on customer service.

* Specialized in fresh flower designs for weddings and large event décor.* Proven skills in floral design and setup in time sensitive settings.* Highly motivated leader that creatively solves problems quickly.* Proven professionalism and focus on the customer experience.* Experienced in hands on customer service.Seasonal part-time position.

* Customer Support Position - Information Technology (IT) Logistics - Operational Support Subject Matter Expert* The IT lead for corporate/business account customization daily order processing. Customers included: Coca-Cola, Eastman Kodak, Lowe’s and Cox Communications. Successfully, identified, directed, tested and ensured the delivery of code development to eliminate weekly order errors. Improved the customer experience by ensuring no delays in device/mobile service or lost business.… Show more * Customer Support Position - Information Technology (IT) Logistics - Operational Support Subject Matter Expert* The IT lead for corporate/business account customization daily order processing. Customers included: Coca-Cola, Eastman Kodak, Lowe’s and Cox Communications. Successfully, identified, directed, tested and ensured the delivery of code development to eliminate weekly order errors. Improved the customer experience by ensuring no delays in device/mobile service or lost business. * Identified daily order error trends and volumes to establish business requirements for recommended future development. * Recognized, recommended and led the process documentation effort for customer facing and internal daily functions (40+). Eliminated processes that had a negative impact on customers driving churn (lost business).* Partnered daily with Sprint Stores to resolve order and device issues for Consumer accounts. Resolved fraud/hold codes and system interface failures that were time sensitive. Show less

* Program Manager for separation/spin-off of the Embarq Corporation (formerly Sprint Local Telecommunications). * Successfully managed project initiatives and funding for Sprint to exit Embarq owned applications and Embarq to exit Sprint applications by the Federal Communications Commission (FCC) 2008 deadline. The program spanned 222 applications with a budget of $23M.* Program Manager for the Transition Service Agreement and Commercial Service Agreement legal contracts for daily… Show more * Program Manager for separation/spin-off of the Embarq Corporation (formerly Sprint Local Telecommunications). * Successfully managed project initiatives and funding for Sprint to exit Embarq owned applications and Embarq to exit Sprint applications by the Federal Communications Commission (FCC) 2008 deadline. The program spanned 222 applications with a budget of $23M.* Program Manager for the Transition Service Agreement and Commercial Service Agreement legal contracts for daily operations of exit activities for both companies to achieve exit on schedule.* Determined health/status of each project and application progress weekly: escalated risks with supporting mitigation plans to reduce or eliminate the risk. * Point of contact for all issues, escalations and risks enterprise wide for all levels of the organization.* Delivered effective executive communications through a variety of media for the duration of the separation/spin-off program. Show less

* Program Manager for enterprise wide IT development initiatives.* Successfully planned and delivered multiple complex enterprise wide releases (containing an average of 30 projects) delivering code for system and product enhancements for wireless, long distance and local service offerings.* Motivated and directed team activities to achieve quality results through project/risk management.* Led and implemented 22+ process improvement initiatives that required close attention to… Show more * Program Manager for enterprise wide IT development initiatives.* Successfully planned and delivered multiple complex enterprise wide releases (containing an average of 30 projects) delivering code for system and product enhancements for wireless, long distance and local service offerings.* Motivated and directed team activities to achieve quality results through project/risk management.* Led and implemented 22+ process improvement initiatives that required close attention to customer needs and details, including: * Screening of critical project milestones with business and/or customer impact * Trained and launched Microsoft Project Server suite to streamline project management for the organization * Established a governance process to evaluate exception software development requests for release/customer impact Show less

* Manager of release entrance criteria, project volume, release size and corporate implementation schedule company wide for local, long distance and wireless service initiatives. * Managed the team accountable for release packaging of IT code development, maintenance and new product offering launches.* Motivated and directed team activities to achieve quality results.

Remaining Sprint service was spent in Product Development Management, Customer Operations Management and Accounting roles.

Graduate Of Fasttrac New Venture Program

Master’S Certification In Project Management

Accounting/Business/Design

* Johnson County Community College - 57 Credits - Cumulative GPA 3.57 * Johnson County Community College - 19 Credits Floral/Interior.