I’m an experience writer and editor who has worked for magazines, computer training companies, and software companies. My overriding goal is quality.As an experienced Content Developer and Technical Editor in the software industry, I’ve collaborated with subject matter experts, developers, release managers, localizers, and accessibility engineers. These experiences have taught me how to work with a variety of local and remote resources with the goal of developing content that helps users interact with products. Related goals are to reduce support costs and improve user satisfaction.I have learned how to use metrics to identify user issues, how to analyze user feedback to prioritize new content and improve existing content, how to improve search, and how to provide feedback to product groups to improve functionality and user interfaces. In addition to working with stakeholders, I have learned how to develop consistent terminology to influence content teams, products teams, and marketing groups to provide a consistent message for customers.I’ve also worked for magazines where I developed editorial calendars, worked with freelance writers and photographers, wrote and edited articles, and managed editorial teams.