Jo Munianga Email & Phone Number

Dubai, United Arab Emirates

I work for the leading independent financial advisory organisation, helping like-minded people to achieve their financial goals and guidance to getting out of debt.Responsibilities:- Providing continuity of service to clients all over the world- Portfolio restructuring- Transparent and Quality advice- Advice on an array of financial products: Investment Funds, FX Transfers, International Property Investment solutions, Golden Visa Scheme, Citizenship, Investment Platforms, Redemption bonds, Wills, Expat Insurance, Life Assurance, Tax planning, Personalised Structured Products- Answer big and small money questions Saving you time. Setting up policies, adding and withdrawing money can be completed within 48-72 hours- Saving you money - on existing and future investments.- Truly global- Convenience - policies set up from the comfort of your own home. No need for time-wasting, pointless meetings and so on.- Excellent returns- Simplicity

London, United Kingdom

Previously working with Anki through an outsourcing company. I was personally approached to fill their position of Social Media Consultant when returning to the U.K. Responsibilities:- Monitoring all social media channels for consumer issues and tackle them in order to protectcompany reputation in the social media space. - Fraud order detection- Engaging with clients through CRM- German and French translations for the Help Centre.- Provide support to Customer Care Centre and liaise with EMEA Warehouse regarding any issues with orders.

Lisbon Area, Portugal

Teleperformance Portugal opened this new B2B Project with me as their first B2B outboundGerman sales first line manager. I had a blank canvas and worked on all the processes tomake the project successful.A 21% cold call conversion was realised in the first quarter Responsibilities:- Daily performance review; top call drivers & sales pitch analysis- Reviewing productivity of the team; call monitoring, performance evaluation- Delivering feedback reach quarterly targets.- Providing general assistance to team members during the on-boarding process of a businesspartner- Leads cleaning and setting strategies based on previous data to approach mostsuccessful areas in different markets. - Bridging management and operations- Stress test & Forecast to improve efficiency- Offer solutions to improve processes and procedures.- Training new hires and manage employee complaints.

Lisbon Area, Portugal

Responsibilities:- Social network management- Refunds, Fraud detection, Order verification, Escalation, Taking senior decisions, improvement & calibration on processes- Taking part in monthly client meetings and convey team members sentiment in regards to processes and incentives

Lisbon Area, Portugal

German audio transcription and proofreading

Manchester, United Kingdom

Mannheim Area, Germany

●Record keeping● Evaluate rates with clients● Responsible for verifying translation assignmentsby the European translation centre and Europeancommission , including the analysis of its content● Assess internal pricing for assignments● Conduct Alignments, Terminology, TranslationMemory (TM) maintenance & import/export,Clean-ups, and formatting in CAT software: TradosStudio and Across Language Server●Liaise assignments to external workers for other languages such as French and Italian

Milton Keynes, United Kingdom

● Accounts credit card management● Disputes resolving (MasterCard &Visa portal)● In-bound and out-bound calling● TS2 in-house software knowledge Case handling Paperwork: Fax, E-mail, Post Bilingual working environment(predominantly in German)

Bachelor Of Arts - Ba, Foreign Languages And Literatures, General

Bachelor Of Arts - Ba, Language Interpretation And Translation