Jo Muraca Email & Phone Number

I have a passion for the art of retail, I love to shop. There’s nothing more exciting than buying something new and leaving the store on cloud nine. What makes it so special? It doesn’t even matter what I’ve bought, it’s the way I‘m made to feel that is the key. For me that’s what great retail is and that’s my passion; when service, knowledge, range and environment all link together. I’m driven to deliver great retail experiences, blending the science and art of retail. When something’s not right, I’m driven to think about why and what it would take to put the missing pieces together. It’s a missed opportunity that can be turned around. I’m a collaborative people leader. From small support office teams through to large multi-level retail outlets, I’m experienced in leading diverse teams. I see the value in the differences we all bring, in both skill and experiences and understand that effective teams operate best when led by collaborative leaders. My skills are a unique blend of shop floor and support office experience. I’ve held a variety of store leadership roles, managing service and selling teams and also in a support office environment delivering initiatives and leading and engaging teams to improve the customer experience. In these roles I have achieved: • Assisted in the development of a Customer Transformational Strategy • Delivered improved overall customer and team member satisfaction and NPS by 20%• Developed and implemented customer experience improvement programs • Lead and managed the Voice of Customer program – Store stream• Led, coached and managed teams of 200 plus people and $30m in sales in a large format retail storeIf you would like to know more please reach out jmuczit@gmail.com or www.linkedin.com/in/jo-muraca

Listed skills include Visual Merchandising, Retail, Customer Service, Fashion, and 7 others.