Information Warfare Training Command (IWTC-VB)● Establish and lead project teams● End-to-End: full cycle management - from initiation to closing● Research and evaluate opportunities to develop a more efficientprocess plan● Baseline analysis for quantitative research used to develop workbreakdown structure and detailed implementation● Process deficiency assessments● Monitor key performance indicators, determine gaps in performancemetrics, and recommend/execute change management techniques forefficiency/quality improvements● Develop appropriate analytical approaches

•Needs assessment: organizational, employee, and performance needs including gap analysis, staff development, mediation, conflict resolution, budgets, and compensation, Synergy Information Systems, policy development and legal compliance.•Demonstrated success in negotiations, develop team programs, and write manuals, policies, job descriptions and courses. * Recipient of Chesapeake’s largest increase of “Standards of Learning-Mathematics Accreditation” commendation featured in WVEC’s weekly publication, Educational News- July 2014. •Develop and implement city-wide curriculum resulting in success, increasing accreditation scores - largest increase in 50 year history •Develop and initiate mentorship program, alleviate high turnover of new staff members, resulting in the matching of over 23 pairs and a 30% reduction in turnover. Define and train objectives and regulations, providing the link between technical and administrative views of programs, ensuring that technical solutions satisfy needs.•Employee Relations - Diversity: Liaison between project team members, local city Mayor, Superintendent, High-End Administrators, IT and Title I recipients throughout all project phases with clear communication successsful outcomes including system enhancements, troubleshooting, debugging, and installation•Talent Aquisition: Aggressive deadlines coordinating meeting across time zones and presenting to over 50 colleagues via teleconference; handling high volume projects, exceeding ambitious targets and volunteering to tackle tasks outside my role on a daily basis•Change Management: Execute updates on schedule, train and mentor new employees getting them up to speed for the good of the team, stay in close contact with stakeholders; answer questions to ensure our team felt well attended to•Training Development: Oversee requirements and provide new hire orientations- advocate, conflict resolution mediator, truancy reduction, compliance increase, incident referral decrease

Collaborate with doctors, nursing staff, teachers and therapists to deliver long term care in hopes to increase cognitive receptiveness, minimize complications, improve overall health, and increase efficiency using strategies such as assistive technologies or electrical medical devices.• Onboarding: Collaborate with partners and cross-functional teams to develop effective information sessions• Performance Management: Assess family needs, relay critical information including Medicaid forms, procedures, and regulations in addition to providing emotional support• Advocacy: Attend staff meetings, project meetings, conferences and continuing education programs being a liaison between Medical, Insurance, and Instructional Departments

Provide support to incoming calls from customers and branch team members including technical guidance to on claim investigation, evaluation and resolution of claims.• Process claim assignments or transfer claims to core offices within service goals, ensuring delivery of timely and efficient claims service • Communicate and work effectively with customers to ensure the level of service provided meets or exceeds expectations• Answer incoming status calls from customers and branch team members, transfer claims to core offices within Outreach Service Department service goals• Support an environment of continuous improvement by offering ideas and suggestions to improve service and help develop more efficient workflows• Identify, escalate and follow up on system issues to Chubb Help desk and supervisor• Technical knowledge of loss systems including Claim Assistance, recognized as a resource to peers and customers• Actively participate in committees, task force projects and resolution of more complex claims

Coordinates and plans internal and off location events for residents incorporating music, art, and cognitive skills. Activities utilize technology, occupational therapy, physical therapy, and speech therapy.• Work in health information management center maintaining and filing medical records of residents including answering telephones, directing calls, and taking messages, data entry and daily census• Assist nurses and medical staff in order to improve safety, comfort, and care of patients• Work with supply staff to get wheelchairs for patients and move them to various locations for tests, x-rays or scans• Transport patients and coordinate with staff to stock medical supplies for patient accommodation • Visit patients to ensure they are as comfortable as possible, fetching blankets, pillows, water, reading materials and other items • Provide assessment checklists and surveys designed to adhere to residents’ interests