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Jo Ngan is listed as Senior Customer Happiness and Support Executive at Cledara, a company with 7 employees, based in Barcelona, Catalonia, Spain. AeroLeads shows a matched LinkedIn profile for Jo Ngan.
Jo Ngan previously worked as Customer Happiness and Support Executive at Cledara and Player Support Agent at Transperfect. Jo Ngan holds Bachelor Of Arts (B.A.), English Language And Literature from The Chinese University Of Hong Kong.
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I love understanding how things work, which makes me a quick learner of new tools and technologies. Coming from a mixed background of communication and science, I am a great communicator with an analytical mind, grasping complex concepts quickly, understanding what people need, and communicating effectively and empathetically. Curious and always learning, I’m a strong believer of self-education, and I’m looking forward to a new challenge ahead.
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A career timeline built from the work history available for this profile.
Barcelona, Catalonia, Spain
- Respond to customer inquiries, accurately identifying their needs to propose actionable feature enhancements, ensuring alignment with product goals.- Diagnose and troubleshoot technical issues, providing effective solutions and workarounds. When necessary, document the impact and scope of issues comprehensively for QA and engineering teams.- Translate.
Barcelona, Catalonia, Spain
- Analytical investigation to identify players' issues through reading log files- Critical thinking to detect new game bugs, cheats and exploits- Creative problem solving to offer technical support- Bilingual writing and translation in customer-facing communications- Highly adaptive to fast-changing workflows
Madrid
- Teach English language, literature, and culture to ESO and Bachillerato classes- Create task-based content from authentic materials, adjusted to fit different abilities- Prepare students for Cambridge FCE and CAE with skill-focused activities- Provide language skill coaching for the Model UN Global Classrooms
Barcelona
- Tailored task-based hands-on activities for mixed-level classes from the age of 6 to 12- Taught in the forms of private lessons, after-school activities, and workshops- Engaged students with multi-media resources and TPR activities
Hong Kong
- Taught grammar, phonics, and literary analysis courses to students aged from 5 to 17- Designed lesson plans for Trinity GESE courses (initial to intermediate stages)- Prepared students for exams such as Cambridge YLE, PET, and HKDSE- Advised students on appropriate courses and adjusted their level based on their needs
Hong Kong SAR
- Taught bilingual classical ballet classes for children and teens- Trained students for RAD examinations- Incorporated stories and props with younger pupils
Other employees you can reach at cledara.com. View company contacts for 7 employees →
George Wardle
Colleague at Cledara
London, England, United Kingdom, United Kingdom
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JL
Jade Lakkis
Colleague at Cledara
London, England, United Kingdom, United Kingdom
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YR
Yasmin Rose
Colleague at Cledara
United Kingdom, United Kingdom
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MR
Megan Riley
Colleague at Cledara
Aylesbury, England, United Kingdom, United Kingdom
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TR
Tomas Rybar
Colleague at Cledara
Slovakia, Slovakia
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JH
Jade Harris
Colleague at Cledara
Greater London, England, United Kingdom, United Kingdom
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ET
Emilio Torres
Colleague at Cledara
London, England, United Kingdom, United Kingdom
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SD
Sam Dardis
Colleague at Cledara
London, England, United Kingdom, United Kingdom
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MP
Maria Pilar Vellani
Colleague at Cledara
Buenos Aires, Buenos Aires Province, Argentina, Argentina
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DŠ
Dominik Štefanička
Colleague at Cledara
Bratislava, Slovakia, Slovakia
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Activities and Societies: Camp Commander for United College English Immersion Camp Organising Committee for University Orientation Camp 2013
Quick answers generated from the profile data available on this page.
Jo Ngan works for Cledara.
Jo Ngan is listed as Senior Customer Happiness and Support Executive at Cledara.
Jo Ngan is based in Barcelona, Catalonia, Spain while working with Cledara.
Jo Ngan has worked for Cledara, Transperfect, Ies Isaac Newton, Funtalk, and I-Learner Education Centre.
Jo Ngan's colleagues at Cledara include George Wardle, Jade Lakkis, Yasmin Rose, Megan Riley, and Tomas Rybar.
You can use AeroLeads to view verified contact signals for Jo Ngan at Cledara, including work email, phone, and LinkedIn data when available.
Jo Ngan holds Bachelor Of Arts (B.A.), English Language And Literature from The Chinese University Of Hong Kong.
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