Jo Odell Email & Phone Number

Northfield, Minnesota, United States

Our mission at Norwex is to improve quality of life by radically reducing chemicals in our homes. In addition, the Norwex products make cleaning faster and more cost effective than traditional cleaning products.

Northfield, Minnesota

Northfield, Mn

Actively lead teams and provide individual contribution in problem solving efforts on selected projects to improve quality and reduce cost.Facilitate leadership discussions to investigate existing processes for improvement, and expand the use of lean understanding and problem solving to other departments.Define project requirements and perform business analysis.Develop management reports and customer satisfaction surveys to measure theimpact of changes and/or current operations.Assist in identification and coordination of organization business needs, complete service requests and proposals.Assists in development of business processes and identification of best practices to ensure the most effective and efficient processes and operations.Assists in definition of project requirements and perform business analysis. Monitor the effects of process changes within the identified business area(s).Develop management reports and customer satisfaction surveys to measure the impact of changes and/or current operations.Assists in analyzing organizational needs in such areas as labor and training.Provides Data and analysis to assist in evaluating the impact of system or process changes

Actively lead teams and provide individual contribution in problem solving efforts on selected projects to improve quality and reduce cost.Facilitate leadership discussions to investigate existing processes for improvement, and expand the use of lean understanding and problem solving to other departments.Define project requirements and perform business analysis.Develop management reports and customer satisfaction surveys to measure theimpact of changes and/or current operations.Assist in identification and coordination of organization business needs, complete service requests and proposals.Assists in development of business processes and identification of best practices to ensure the most effective and efficient processes and operations.Assists in definition of project requirements and perform business analysis. Monitor the effects of process changes within the identified business area(s).Develop management reports and customer satisfaction surveys to measure the impact of changes and/or current operations.Assists in analyzing organizational needs in such areas as labor and training.Provides Data and analysis to assist in evaluating the impact of system or process changes.

Actively lead teams and provide individual contribution in problem solving efforts on selected projects to improve quality and reduce cost.Facilitate leadership discussions to investigate existing processes for improvement, and expand the use of lean understanding and problem solving to other departments.Define project requirements and perform business analysis.Develop management reports and customer satisfaction surveys to measure theimpact of changes and/or current operations.Assist in identification and coordination of organization business needs, complete service requests and proposals.Assists in development of business processes and identification of best practices to ensure the most effective and efficient processes and operations.Assists in definition of project requirements and perform business analysis. Monitor the effects of process changes within the identified business area(s).Develop management reports and customer satisfaction surveys to measure the impact of changes and/or current operations.Assists in analyzing organizational needs in such areas as labor and training.Provides Data and analysis to assist in evaluating the impact of system or process changes.

Provide written and verbal feedback to supervisors regarding individual employee performance.Identify and develop training opportunities with claims leadership and Claims Business Training Unit.Delivers training to claims staff, regarding claims adjudication including adjustments, systems including ITS, procedures, policies, work flows or benefits.Assists in the development of training content, lesson plans, job aides and training materials.Provides written and verbal feedback to supervisors regarding individual employee performance.Participates in employee development and feedback during corporate training.Identifies and communicates additional technical support needed to technical specialists and auditors.

Responsible for handling complex adjustment procedures and projects.Research and respond to complex internal and external inquiries via phone or in writing.Serve on committees and task teams related to claims or adjustment efficiencies and methodologies.Complete assigned special projects that require research, analysis and documentation.Research and adjust high dollar claims.Complete system generated error/invalid reports. Analyze complex requests to determine how the original claim processed. Determine outcome of a reprocessed claim before the claim finalized.Identify and recommend areas for process improvement.

Responsible for handling complex adjustment procedures and projects.Research and respond to complex internal and external inquiries via phone or in writing.Serve on committees and task teams related to claims or adjustment efficiencies and methodologies.Complete assigned special projects that require research, analysis and documentation.Research and adjust high dollar claims.Complete system generated error/invalid reports.Research and respond to complex internal and external inquiries via phone or in writing.Analyze complex requests to determine how the original claim processed. Determine outcome of a reprocessed claim before the claim finalized.Identify and recommend areas for process improvement.Complete assigned special projects that require research, analysis and documentation.Serve on committees and task teams related to claims or adjustment efficiencies and methodologies.

Responsible for handling complex adjustment procedures and projects.Research and respond to complex internal and external inquiries via phone or in writing.Serve on committees and task teams related to claims or adjustment efficiencies and methodologies.Complete assigned special projects that require research, analysis and documentation.Research and adjust high dollar claims.Complete system generated error/invalid reports.Research and respond to complex internal and external inquiries via phone or in writing.Analyze complex requests to determine how the original claim processed. Determine outcome of a reprocessed claim before the claim finalized.Identify and recommend areas for process improvement.Complete assigned special projects that require research, analysis and documentation.Serve on committees and task teams related to claims or adjustment efficiencies and methodologies.

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