Jo Pelletier Email & Phone Number

Remote

I work collaboratively with team members and client SMEs to design blended learning solutions. This includes creating virtual instructor-led training (vILT), instructor-led training (ILT) for the physical classroom, and eLearning courses, with emphasis on learner engagement and knowledge transfer. I create, and continuously improve, processes for Instructional Designers to ensure consistency while creating learning solutions. • Perform in-depth scoping and needs analysis for projects with defined timelines and multiple deliverables;• Provide oversight of program delivery ensuring alignment with business needs;• Create learning materials that achieve desired expectations by working closely with SMEs and stakeholders;• Create all parts of learning solutions including course outlines, storyboards, facilitator guides for classroom and online webinars, and authoring using eLearning tools.

Boston, Massachusetts

Developed interactive scenario-based training courses to support proprietary system implementations. Created eLearning and vILT to ensure compliance with banking laws and regulations.• Conducted virtual sessions with SMEs globally to gather information to design and develop interactive online and instructor-led courses, from scratch - distributed to over 21,000 learners;• Created rapid eLearning prototypes to ensure quick creation and deployment of online tutorials for a new application, reaching over 6,000 users. This strategy and implementation resulted in training employees significantly faster and more efficiently than originally proposed;• Administered courses using the Learning Management System (LMS) – created and deployed SharePoint forms to receive and track questions from learners.

Providence, Rhode Island

Created and improved courses to ensure compliance with banking laws and regulations for topics such as the Bank Secrecy Act, Bank Holding Company Act, and Consumer Protection Act.• Collaborated with SMEs to create eLearning using storyboards and rapidly developed prototypes; • Improved a course that was assigned to over 100,000 staff by designing and developing interactions, incorporating video, audio and knowledge checks in collaboration with Subject Matter Experts; • Took steps to test usability, course navigation, and reporting features prior to delivery, decreasing calls to the help desk by 25% during the first week of implementation;• Facilitated focus groups and implemented online evaluations to gain feedback pre and post training creation, improving overall Kirkpatrick assessments by 1 point.

Bedford Nh

Collaborated with HR and operations teams to create learning collateral to ensure compliance with internal procedures.• Took initiative to research labor laws and create user guides and case studies to support compliance; • Introduced online training by developing scenario-based eLearning courses using Camtasia/SnagIt and PowerPoint and delivering via SharePoint;• Designed, developed and implemented after-class and on-the-job assessments through SharePoint forms.

Windham Nh

Assisted company owner with developing personnel policies and procedures and trained all levels of employees to ensure compliance.• Analyzed current jobs and related skills;• Designed a performance management process – created training to communicate the process to staff through classroom and webinar delivery;

Keene, Nh

Partnered with web development team to create training materials for external customers.• Designed curriculums, course materials, instructor guides and delivered through webinars and classroom instruction;• Devised and trained new hire standards, job descriptions, competencies, and performance measurement tools.