Jo Ramirez Email & Phone Number

Greater New York City Area

Maintenance and Construction- Supervise and coordinate construction projects (capital improvements and tenant fit-up projects)- Coordinate maintenance and repair items, subcontractors and vendors, and maintenance staffs for contract requirements- Delegate maintenance requests to superintendants and handy men and the daily operational activities for propertiesMonitor accounts receivables and payables via Quickbooks- Approve accounts payables, cash flow analysis, accounting reports, pro-formas, and legal actions- Process employees expense reportsLeasing- Establish rental rates by surveying local market- Prepare and negotiate new leases for residents and commercial tenants- Negotiate lease renewals for free market apartments as well as calculate rental increase on rent stabilized apartmentsAdminister payrollCollect rent, security deposits and taxes from residential and commercial tenants

Greater New York City Area

Provided personal and administrative support to the owner of a real estate management company-Managed daily routine of executives including but not limited to phones, filing, faxes, correspondence, mailMaintain company’s supplies, equipment, and all job site phonesShowed residential properties and demonstrated features and benefits ofavailable apartmentsInspection Reporting- Conducted move-in and move-out inspections of units to determine applicable charges for damages- Conducted inspections to determine market readiness- Implemented high quality standards of cleanliness and aesthetic appearance.Provided customer service to brokers, buyers and residents

Santo Domingo, Dom. Rep.

Prepared, executed and reported on the Product / Process Test Plan- Analyzed requirements, defined traceability and scenarios with clients- Responsible for test case creation for all projects (Progression and Regression) and loaded in project tracking applications in timely fashion- Performed testing and recorded test results: including Unit, D2D / System Interface support, Progression, Regression, Smoke/Health-Check, White Box, Black Box, performance and other types of testingDefect Manager- Generated and followed-up on assigned Incident Reports (IRs)- Served as intermediate between various departments to ensure IRs were resolved in timely fashionInternal and External Communications and Relationships- Communicated regularly with the Developers, Information Technology’s Department (IT), and Business Partners and worked proactively keeping them informed of upcoming changes; as well as publishing daily reports- Provided training to clients’ help desk, trainers and other support personnelTime reporting- Managed project schedule and met required time allocated to each project

Santo Domingo, Dom. Rep.

Responsible for analyzing and reporting performance metrics for sales of daily, monthly, quarterly and year-end numbersProved track record of delivering consistent and quality reportsResponsible for analyzing prior sales to estimate future sales using provided business toolsQueried databases to compile ad present different types of reports on sales and productsPerformed other duties as assigned by different departments within the organization as for different business partners

Santo Domingo, Dom. Rep.

Handled a high influx of inbound calls within a dynamic call center environment.Rendered correct concepts/meanings between source and target languagesfollowing clarity, tone, complexity and style from English to Spanish and vice versaResponded to customer inquiries and requests and resolved issues efficiently and professionally.Employed instruction follows and managed the call flowUtilized multiple call center support applications to efficiently assist customers and agents.