Jo Robinson-Smith Email & Phone Number

Tauranga, Mount Maunganui

Responsible for sales growth, retention and overall customer satisfaction for client base of 100 schools in the Bay of Plenty region. Grow Share of Wallet across all OfficeMax product categories and introduce new STEAM product range supporting new strands under the Digital Technologies curriculum.Work collaboratively with category specialists and analysts.

Bay Of Plenty, Mount Maunganui

This was a newly created role to provide deeper customer knowledge and coverage. Responsibility included, but not limited to, ensuring contracted services were delivered in accordance and compliance levels through to reporting and invoicing. Preparation of monthly reports and analysis of trends with subsequent resolution or recognition plans. Always.

Bay Of Plenty, New Zealand

This temporary role involved sourcing products and information from suppliers for clients and in-house Account Managers and ensuring these products/solutions were fit for purpose. Responsible for every step in the supply chain process, from quoting, ordering, scheduling installation, invoicing and ongoing support management.Also, supported management with.

Auckland, New Zealand

As a Services Sales Executive my role was to retain and grow the Support Services revenue streams across IBM's Northern Enterprise accounts. Renewal and value-add uplift sales for existing customer base as well as the inclusion of multi-vendor support to grow revenue and reduce contract complexity to our clients.

Auckland, New Zealand

Launched new patient referral programme to 300 private health specialists, while creating multi-category specialist database to customise the launch.Introduced a contract management process and prepared business plan for growth.

Auckland

Auckland, New Zealand

YoY growth of HP's "mission critical" portfolio. Identifying customers who would benefit from this consultative/customised level of support service leveraging ITIL frameworks and best in class service delivery.

Auckland

Responsible for YoY growth of Contractual Support Services for NZ, via both direct and indirect route.

Auckland

Worked with HP enterprise customers ensuring best alignment of support services while also increasing contract values, customer satisfaction and retirement of quota. Achieved goals and quota consistently.

Auckland, New Zealand

Worked with HP SMB and Commercial customers ensuring best alignment of support services while also increasing contract values, customer satisfaction and retirement of quota. Achieved goals and quota consistently.

Auckland

Worked with TS Sales reps preparing quotes, managing admistration of support contracts and invoicing, answer customer queries, identifiying possible opportunties for sales etc.

Education record

Activities and Societies: n/a Secretarial studies

Education record

Activities and Societies: Swim Club School Certificate in 5 subjects