Jo Scott Email & Phone Number

Bowerhill, Gb

Chippenham, Wiltshire, United Kingdom

- Responsible for a portfolio of NFP clients including Marie Curie Cancer Care, Children with Cancer, Battersea Dogs & Cats Home and the Alzheimers Society.- Acting as a point of reference and escalation for customers and colleagues, communicating to all levels both internally and externally. - Managing the on-boarding of new clients and the briefing and implementation of technical solutions. Able to write functional specifications for development of database solutions.-… Show more - Responsible for a portfolio of NFP clients including Marie Curie Cancer Care, Children with Cancer, Battersea Dogs & Cats Home and the Alzheimers Society.- Acting as a point of reference and escalation for customers and colleagues, communicating to all levels both internally and externally. - Managing the on-boarding of new clients and the briefing and implementation of technical solutions. Able to write functional specifications for development of database solutions.- Development of Engagement models and Account Plans- Attending client strategy and briefing meetings and providing guidance clients on campaign approach.- Briefing internal departments and third party suppliers on client requirements and ensuring campaigns are delivered successfully. Responsible for presenting campaign performance to clients in review meetings.- Leading monthly meetings with clients and formulation of contact reports. As the main point of contact, able to converse on a creative or technical basis and with all levels of seniority. - Handling contract negotiations - Formulation of proposals and quotations for new business opportunities - Understanding client’s plans and past performance to accurately forecast future activity.- Managing a team of six within the Account Management function, supporting the team to ensure they are meeting and exceeding client’s needs and expectations.- Conducting regular performance reviews and one to one’s with Account Team. Regularly reviewing each account with the Account Manager against the Account Plan and mentoring them to develop their client portfolio. Show less