Jo Sinclair Email & Phone Number

United Kingdom

London, GB

Supported projects and strategic initiatives, improving internal communications in collaboration with Global Finance and Business ServicesManaged Town Halls, led responsive action planning, and innovated stakeholder engagement and learning methodologies to support the CFO and Senior Leadership.

London, GB

Partnering with Deloitte to transform global finance operations by implementing change management, training, and communication strategies across four program themes and nineteen projects.Focusing on standardising reports, strengthening fundamentals, improving business partnerships, and enhancing governance and controls.

London, GB

• Supported the transition of CRM systems from Salesforce to SAP Hybris/C4C, impacting thirteen million global customers by managing user adoption, training development, and support processes to enhance customer.
• Burberry Global Customer Service Team (UK, New York, Las Vegas, Hong Kong, Shanghai)
• Burberry Digital Marketing Team (London) - SAP Hybris (YMKT)

London, Greater London, GB

Supported the operational restructuring for Network Operations, which enhanced service delivery to over 8 million UK customers and embedded a performance culture that maximised incentive revenues of £568m.Key achievements - Imbedded a performance culture throughout the organisation to support maximum ED1 incentive revenues of £568m.

London, Greater London, GB

Managed and submitted an £6 billion, eight-year business plan for UK Power Networks under the RIIO-ED1 price control system.Ensuring alignment with consumer needs and revenue goals, while facilitating the ED1 legal challenge and collaborating on regulatory frameworks with Ofgem and Distribution Network Operators.Key achievements - Delivered £6b business.

London, Greater London, GB

Set-up and establishment the programme office for a Low Carbon Networks project (FPP) aimed at achieving cost effective connection of renewable generation to distribution network through technical / commercial solutions.Key achievements - Delivered Complex R&D project on time, within budget of £10m, and in alignment with agreed scope. Efforts resulted in.

London, Greater London, GB

Drove “Business as Usual” operations and played a key role in business process and system architecture changes. Delivered enhanced quality and compliance of returns for actuals reported at ~£800m pa.Key achievements - Enhanced quality and compliance of returns for actuals reported at ~£800m pa, resulting in optimal corporate reputation in terms of.

London, England, GB

Delivered submission of £4b business plan to support business revenues over next five-year period that was accepted by EDF Board.Key achievements - Delivered submission of £4b business plan to support business revenues over next five-year period that was accepted by EDF Board.

London, London, GB

Sanctions ProgrammeEnsured group compliance with legal obligations and international sanctions laws through screening of all new customers, inbound and outbound payments, and customer records via the Bank of England and OFAC lists.

London, GB

Led development and support of organisational transition change programme for both people and processes.

London, GB

Developed and rolled-out common Group Mortgage & General Insurance processes.

London, GB

Contributed to Outsourcing Programme for Endowment complaints, RFPs, Due Diligence.

London, UK, GB

Novation of outsourced supplier contracts, human resources, and asset transfers from a takeover of the Goldfish Brand (Centrica) to 100% LTSB ownership.

Windsor, Berkshire, GB

Supported Information Services and Operations Senior Management Team

Paris, FR, FR

Spearheaded support of Programme Office efforts.