Hi I’m Jo In the 10 plus years I’ve been in customer service, I’ve discovered that one of my favorite things is learning about people. Whether you’re spending time around you’re colleagues or customers, everyone has a different story and reason as to why they think the way they do and why they want the things they want. In my experience, if you understand what makes each person tick, you will be able to connect with them, thus providing personalised service that exceeds expectations. Therefore Making a difference in someone’s life.