Spearheading compliance across the organisation, developing and implementing effective policies aligned with ISO 9001, 14001, 19650, BCSA Sustainability, Constructionline, CHAS, Achilles, SCCS, Safe Contractor, and Builders profile standards.Leading the company's journey to net zero through comprehensive carbon footprinting, driving strategic initiatives, and ensuring regulatory compliance.Maintaining efficient office operations, overseeing facilities management and with the support of my administrator for smooth daily functioning.Drafting and revising essential documents, including policies, procedures, and reports, ensuring clear and concise communication.Championing effective risk assessment and problem-solving, proactively identifying and mitigating potential compliance and operational risks.Promoting strong teamwork and collaboration, fostering a positive and productive work environment for both myself and my colleagues.Partnered with a safety consultant to conduct a comprehensive workplace assessment, identifying and addressing potential hazards.Successfully audited and maintained compliance with key health and safety regulations.

Ensured legal and regulatory compliance by advising line managers and staff on employment law and company policies.Implemented and maintained policies and procedures aligned with ISO 9001, 14001, and 18001 standards.Verified employees' eligibility to work and handled sensitive matters like salaries, contracts, and redundancy packages with professionalism and diplomacy.Assisted the HR team with maintaining accurate personnel records, ensuring adherence to legal requirements.Safeguarded employee well-being by ensuring up-to-date health and safety protocols and procedures were implemented and followed.Conducted staff inductions, including comprehensive training on health and safety regulations and company procedures.Actively monitored and addressed potential safety hazards in the workplace.Led and mentored administrative staff, fostering a positive and productive work environment.Monitored staff performance and attendance, providing constructive feedback and coaching.Organized staff inductions, ensuring a smooth onboarding experience and comprehensive understanding of company policies and procedures.Efficiently procured and maintained office supplies and furniture.Streamlined communication by handling correspondence, complaints, and inquiries professionally.Created various business documents, including letters, presentations, and reports, demonstrating strong written and analytical skills.Developed and implemented effective office systems and procedures, ensuring smooth workflow and adherence to best practices.Managed office budgets, allocating resources effectively and achieving cost-efficiency.Liaised with internal and external stakeholders, including staff, suppliers, and clients.Demonstrated proficiency in various software applications to optimize tasks and achieve departmental goals.Supported payroll processing, pensions, and benefits administration.Reviewed and approved job descriptions and advertisements, contributing to recruitment

Financial Management:Streamlined invoicing and credit control procedures, ensuring timely customer payments.Maintained accurate accounts and managed customer accounts effectively.Utilised data analysis tools to generate essential reports, informing financial decisions.Administrative Expertise:Provided exceptional reception services, answering phones, redirecting calls, and greeting visitors professionally.Efficiently managed physical and digital communication, sorting mail and emails for precise delivery.Handled document management, meticulously signing, archiving, and adding contacts to the CRM.Performed essential office tasks, including scanning documents and maintaining a pleasant work environment.

Administrative & Operational Efficiency:Maintained robust databases, ensuring information accuracy and accessibility.Mastered diary management, scheduling meetings, appointments, and travel seamlessly.Prioritized tasks effectively for myself and the MD, ensuring smooth daily operations.Managed finances meticulously, handling company and MD's personal accounts with precision.Communication & Relationship Building:Provided exceptional phone service, answering with professionalism, directing calls effectively, and fostering positive relationships.Managed company email efficiently, responding promptly and appropriately.Maintained organized file systems on various platforms, paper and digital.Research & Support:Stayed current with global financial trends and market dynamics, contributing valuable insights.Conducted thorough due diligence on property, supporting informed decision-making.Prepared meeting materials and drafted concise minutes, facilitating productive collaboration