Jo Smith Email & Phone Number

Minchinbury, New South Wales, Australia

North Ryde, Sydney

London, United Kingdom

Responsibilities:• To ensure effective and efficient delivery of all courses in my own portfolio;• Create, market and maintain course information through the Learning Management System, Sophia;• Work with global Learning & Development and subject matter experts to manage the amendment, collation, printing and distribution of all training materials; • Manage faculty allocations and bookings, and ensure they are fully briefed on their role;• Manage participant attendance at training courses on an on going basis; • Ensure all participants and faculty have the relevant information and material by the set deadlines;• Book rooms and venues both internally and externally and determine the catering and equipment requirements and liaise on an on going basis with the relevant parties; • Respond promptly to queries for HR/L&D/K&L Managers, attendees and other interested parties regarding courses or other initiatives;• Develop relationships with suppliers and stakeholders and ensure the relationships are maintained;• Provide ground support to training course across the business, including involvement in global courses and team activities;• Meet and greet presenters (internally and externally) and act as a contact point and trouble shooter for faculty and participants, to ensure smooth delivery of the training courses;• Regularly monitor course costs and recharges; • Actively manage the receipt and processing of all course costs including faculty, venue, catering and chase suppliers for outstanding invoices;• Ensure that all appropriate course costs are recharged out to the relevant offices/groups;• Conduct the evaluation process;• To support other team members in times of pressure.

Sydney, Australia

Responsibilities: • To develop and launch a Training Matrix accessible internationally;• Source training for The Group – nation wide; • Establish and maintain a relationship with a variety external training providers;• Continuously develop new relationships with training providers;• Organise in-house training sessions;• Organising the facilitation of the delivery of the training nationwide; • Liaison with Management at various levels of the company to organise training;• Keep up to date with Government funding incentives; • Collect and collate feedback received from course evaluation forms;• Summarising results for management;• Analysing training requirements from a Performance Management Report; • Data entry to maintain training records; • Customising training courses;• Policy development; • Assisting with course material for in-house training / e-learning;• Assisting with recruitment, induction and orientation;• Managing employee files;• To support various HR Managers in areas such as:  Terminations and redundancies  Industrial Relation matters  Recruitment, selection, and inductions  General administrative duties  Maintaining employee files  Various ad hoc projects

Sydney, Australia

For a 4 month period I adopted the dual role of Payroll Coordinator / Learning & Development Coordinator to assist the payroll team. Responsibilities:• To provide support & advice to Business Units regarding their statutory and company payroll requirements;• Payroll Processing, including Transmission of Payroll via EFT and Distribution of Payslips for the Air Conditioning Maintenance Division;• Process New Employees, Employee Transfers and Terminations;• Liaise between Payroll Data Entry Employees about Company Requirements; • Processing and Payment of Payroll Taxes, Superannuation Payments, Portable Long service leave, Workers Compensation Policies, Employee Deductions;• Answer Business Unit Enquiries;• Liaise with Staff at all levels.

Bachelor Of Arts (Ba), Human Resources Management And Services

Diploma, Hospitality Administration/Management, Distinction