Jo Thrussell Email & Phone Number

Newbury, Gb

United States

Independent IT Consultancy work including across different clients, including Project Management, Business Readiness and Assurance activities

Accountable for managing a wide range of critical business stakeholders, including Finance and Land & Nature, ensuring their IT operational and project needs were met. Additionally implemented new Service Management approach and templates allowing improved service offering and developing relationships with the business areas.

Newbury

As Centre Manager I was accountable for delivering an engaging visitor experience at a busy visitor centre in Berkshire and leading a professional and diverse team to develop and deliver key themes of the BBOWT Strategic Plan.• Provided leadership, and develop a high performing team of Centre staff and volunteers, with responsibility for recruitment, training and performance management • Reviewed, developed and delivered the Centre Business Plan, balancing the delivery of Trust strategic objectives alongside maximising the income generating potential of a busy visitor Centre (including Café, shop, room hire, donations and membership recruitment) • Led partners and stakeholders to develop existing and additional mutually beneficial relationships - including community outreach• Ensured an engaging and inspiring visitor experience, which included a program of events for all ages, evidenced by robust monitoring and exceptional visitor satisfaction • Development and delivery of capital improvement work and interpretation aimed at delivering an improved visitor experience • Responsible for all Health and Safety considerations at the Centre, including site and building risk assessments, emergency plan and fire plan • Responsible for drafting the Centre annual work plan and budget, and all subsequent monitoring and reporting

Uk

SABMiller are one of the world's largest brewers with 70,000 employees. With operations in over 60 countries, it has more beer brands in the world’s top 50 than any other brewer and it ranks among the top 3 brewers in more than 30 countries. The IT organisation has an annual budget of $492 million and employs 1,200 people globally.Accountable for all run state services provisioned by the IS Service Delivery organisation to our business and ensuring that service improvements deliver against planned business outcomes.

Logica is a wholly owned subsidiary of CGI Group, a multinational IT and management consultancy. One of the world’s largest independent IT and business process services companies with 65,000 professionals present in 400 locations worldwide Accountable for the ownership and management of the client relationship, delivering services from onshore and offshore resource pool. Responsible for initiating and driving continuous improvement of the relationship and ensuring innovation is at forefront of capability. Accountable for £5m+ SAP ERP, HCM, BI, SRM, application support service and management of P&L.

Xerox Corporation is a global corporation that sells business services and document technology products. The company employs 140,000 people across 180 countries globally with a revenue of $18bn.Accountable for service transition in support of the introduction of a pan European CRM solution. My primary accountabilities included SAP Basis readiness activities, Solution manager stabilisation, knowledge transfer execution and driving delivery of all partner organisations.

Marks and Spencer is a major retailer, with 468 international stores across 59 countries. Supported by 82,000 employees it generates £1.1bn revenue and is a FTSE 100 company.Operating within a client oriented Service Management function; I worked across 3 major programmes of work in Marks and Spencer (Per Una, Stores IT refresh, FICO implementation) impacting GM, Foods and Finance business areas.

Centrica is a top 20 FTSE international energy and services company supplying energy and energy-related services to around 28 million customer accounts mainly in the UK, Ireland and North America, through strong brands such as British Gas, Direct Energy and Bord Gáis Energy supportedby 39,000 employees.Accountable to British Gas Services and Energy businesses for all IT run services. Service Delivery and Transition Manager on £450m Jupiter programme to deploy new CRM (Siebel) and Billing (SAP) applications. Responsible for provision of service to Business Directorate comprising 9000+ Siebel users across 10 sites and 2000+ offshore customers.

Executive Mba, Mba

Batchelor Of Science (Honours) Business Studies

Certified Interpretive Guide

Ohio Certified Volunteer Naturalist

Outdoor Leadership

Itil Service Management Professional V2

Bachelor'S Degree, Chartered Institute Of Purchasing & Supply

Prince2