Jo Webb Email & Phone Number

Australia

Brisbane, Australia

Brisbane, Australia

• Provide Architects and Designers with comprehensive wall and ceiling specifications.• Engage, influence and network with Architects, Interior Designers, Developers, Builders and Industry Bodies. Representing the brand at industry functions & entertaining clients in social forums including Equinox and Arc events.• Developed and maintained a strategic customer call cycle based on highest value projects and clients.• Educated customers through CPD’s, I Flex and product presentations. • Built draft CPD presentations for engineering approval. • Worked closely with key industry bodies such as the AIA to leverage USG Boral’s involvement as a sponsor and supporting corporate partner.• Worked closely with commercial sales to convert specifications to sales. • Maintained excellent technical product knowledge specifically regarding fire rated and acoustic wall and ceiling system.• Developed a strong understanding of the National Construction Code (NCC), local and Australian standards regarding Fire and Acoustic requirements. • Leveraged Salesforce for project tracking and information. • Managed project pipeline through design, tender and construction stages.• Maintained structured reporting through Salesforce CRM software.

Rocklea

• Identify and develop new business opportunities in the trade and industrial space while maintaining and growing existing customers.• Stock management, merchandising of products, range reviews and negotiating new products. • Influenced buying habits upselling to premium brand. • Worked collaboratively with internal reps and stores to identify opportunities. • Implemented and rolled out sales promotions. • Presentations to Architects and industry groups. • Reporting through internal databases and CRM. • Resolved customer issues and complaints in a timely manner. • Good knowledge of Cabot’s products and systems. • Managed bad debits in a professional manner and identify potential risks. • Deliver budget across various measures.

Brisbane Area, Australia

• Manage a team of 16-31 direct reports responsible stock management and visual merchandising in over 60 Bunnings stores. • Management of timesheets and pays for team including casuals, part- time and full time employees. • Rostering and leave management of a team of 16-31 people, servicing 4 BU’s across 60+ stores.• Handle recruitment process. • Performance management.• Setting and management of performance agreements. • Support and delivery of business strategies.• Responsible for the implementation of bay layouts and cutting in new lines as determined by the National Account Team.• Implemented and maintained safety management including training, awareness and reporting. • Managed a number of work cover cases, including the development and management of return to work plans. • Coached the team to achieve KPI’s targets.• Conduct regular store audits with a focus on performance improvement.• Experienced in conflict resolution and problem solving.• Worked collaboratively with sales reps and state managers from 4 business units to deliver set targets.• Developed and chaired quarterly team meetings with a focus on education and performance improvement.

Brisbane, Australia

• Manage a team of 16 direct reports responsible stock management and visual merchandising in over 30 Bunnings stores. • Management of timesheets and pays for team including casuals, part- time and full time employees. • Rostering and leave management of a team of 16 people, servicing 4 BU’s across 30+ stores.• Handle recruitment process. • Performance management.• Setting and management of performance agreements. • Support and delivery of business strategies.• Responsible for the implementation of bay layouts and cutting in new lines as determined by the National Account Team.• Implemented and maintained safety management including training, awareness and reporting. • Coached the team to achieve KPI’s targets.• Conduct regular store audits with a focus on performance improvement.• Experienced in conflict resolution and problem solving.• Worked collaboratively with sales reps and state managers from 4 business units to deliver set targets.• Developed and chaired quarterly team meetings with a focus on education and performance improvement.

Gold Coast

• Deliver budget across various measures. • Reporting through internal databases and CRM. • Profile individual accounts and develop strategies for customer growth. • Resolved customer complaints in a timely manner. • Influenced buying habits upselling to premium brand. • Implementation and roll out sales promotions. • Implemented accredited and rewards programmes. • Managed bad debits in a professional manner and identified potential risks.

Sydney, Australia

• Provide Architects and Designers Comprehensive Paint specifications across all Dulux group businesses. • Engage, influence and network with Architects, Interior Designers, Developers, Builders and Industry Bodies.• Developed and maintained a strategic customer call cycle based on highest value projects and clients.• Educated customers through CPD and product presentations across all Dulux Group businesses. • Worked closely with key industry bodies such as the AIA to leverage Dulux Groups involvement as a major sponsor and supporting corporate partner.• Worked closely with multiple business units and commercial sales to convert specifications to sales. • Maintained excellent technical product knowledge across all BU product ranges. • Brought new products and ranges to market through architectural customer base. • Delivered creative solutions to meet customers’ expectations and warranty requirements while working with AU standards. • Leveraged BCI and internal tools for project tracking and information. • Represented the brand at industry functions & entertained clients in social forums.• Managed project pipeline through design, tender and construction stages.• Maintained structured reporting through internal database and meeting with various BU and higher management. • Provided market feedback for input into further product development.

Gold Coast

• Provide Architects and Designers Comprehensive Paint specifications across all Dulux group businesses. • Engage, influence and network with Architects, Interior Designers, Developers, Builders and Industry Bodies.• Developed and maintained a strategic customer call cycle based on highest value projects and clients.• Worked closely with key industry bodies such as the AIA to leverage Dulux Groups involvement as a major sponsor and supporting corporate partner.• Worked closely with multiple business units and commercial sales to convert specifications to sales. • Maintained excellent technical product knowledge across all BU product ranges. • Brought new products and ranges to market through architectural customer base. • Leveraged BCI and internal tools for project tracking and information. • Represented the brand at industry functions & entertained clients in social forums.• Managed project pipeline through design, tender and construction stages.• Maintained structured reporting through internal database and meeting with various BU and higher management. • Provided market feedback for input into further product development.

Gold Coast Australia

• Managed the marketing department for Resene Paint Australia with 3 direct reports. • Assist architectural and trade reps when required (including presentations and creating databases).• Updated clients, shops, resellers, trade and architectural reps with new charts, products and industry information. • Managed setting up new stores and resellers within company guidelines.• Chaired monthly store staff meetings in Gold Coast and Brisbane. • Maintained and updated colour tint formulations.• Quarterly mail outs. • Screen printing, signage, printing and distribution of flyers and postcards, (for shops, reps and resellers). • Launching of the yearly fandeck to architects, shops and resellers.

Wellington Nz

• Create colour schemes for commercial clients and projects• Attend onsite meetings and professionally present colour schemes and computer renders.• Professional presented multiple colour schemes and proposals on a weekly basis. • Worked closely with project service, architectural and trade reps. • General office administration and orders. • Colour matches. • Create specific product samples for Architects. • Attend Home Shows and presentation evenings.

Wellington Nz

• Manage the day to day running of the store with 5 direct reports. • Meet budget requirements. • Stock Management • Interviewing and hiring new staff. • Set up Trade Cash accounts. • Staff Rosters.• Team training and coaching. • Performance management. • Position required in depth knowledge of paint systems, substrates and accessories.• Handling of large volumes of cash, banking and end of day reconciliation. • Operated all aspects of frontline customer service. • Formed a good rapport with staff, tradesmen, architects and homeowners. • Diplomatically fielded a large range of customer and staff related complaints and queries.

Wellington Nz

• Position required in depth knowledge of paint systems, substrates and accessories. • Team training.• Management of opening, closing and team breaks. • Handling of large volumes of cash, banking and end of day reconciliation.• Operated all aspects of frontline customer service. • Stock management. • Formed a good rapport with staff, tradesmen, architects and homeowners. • Competent in colour consulting for commercial buildings and private homes. • Diplomatically fielded a large range of customer and staff related complaints and queries.

Wellington Nz

• Promote and sell Blinds, Shutters and Awnings in both domestic and commercial markets. • Report to Area / Branch Sales Manager weekly.• Cold Calling. • Convert quotes to sales.• Record and collect monies owed to the company. • Maintain a high level of accuracy when measuring and quoting. • Maintain a high level of professionalism and customer services. • Consult with customers on product and colour suitability.

Wellington Nz

• Position required in depth knowledge of paint systems, substrates and accessories. • Team training.• Management of opening, closing and team breaks. • Handling of large volumes of cash, banking and end of day reconciliation.• Operated all aspects of frontline customer service. • Stock management. • Formed a good rapport with staff, tradesmen, architects and homeowners. • Competent in colour consulting for commercial buildings and private homes. • Diplomatically fielded a large range of customer and staff related complaints and queries.

Bachelor Design (Interior), Interior Design, Degree

Education record