Jo Welsh Email & Phone Number

Armonk, New York, Ny, Us

Design and deploy programs for the Chief Privacy Office that result in an exceptional client experience. Drive the delivery and overall success of programs, working closely with legal, business stakeholders, and clients to achieve program objectives. Cultivate high-performing teams of program managers, project managers, and subject matter specialists. Enhance efficiency, streamlining procedures and approaches that result in productivity savings; Manage budgets and team operations, including internal and external contracted services.

Armonk, New York, Ny, Us

Lead a team of product managers to define the strategy, vision and delivery roadmap for key channel partner digital experiences, including partner incentives management. Oversee delivery objectives, schedules and status of agile squads comprising engineering and design leads, developers, data scientists, analysts and integration managers. Establish and manage robust and productive stakeholder relationships. Build, launch and promote digital products, and evaluate their success in the market.

Armonk, New York, Ny, Us

Led on-shore and off-shore teams, comprising product managers, developers, designers, and data analysts. Developed and deployed AI-based capabilities to improve corporate website performance. Implemented dashboards for analytics, privacy and cyber security compliance; Centralized standards and governance processes. Led the enterprise-wide client feedback program for corporate website.

Armonk, New York, Ny, Us

Led a team of program managers to deliver secure account management portals to enterprise accounts. Integrated client B2B eProcurement systems with IBM, streamlining purchasing and contract fulfilment for global accounts. Panelist at SAP-Ariba events, and showcased case studies at vendor conferences. Contributed enterprise security, access and eCommerce expertise to Digital Group's redesign of corporate website.

Armonk, New York, Ny, Us

Manage territory sales plan, sales cadence, hiring and development, and brand interlock. Achieved 151% of plan in 2011, 106% in 2012, and 103% in 2013. Integrated B2B ePurchasing systems with major accounts, reducing manual effort and cost. Facilitated education and mentoring program for sellers, including consultative, financial and social selling skills. * Recipient of 2011 Sales Eminence Award. Member of IB's Hundred Percent Club (2011, 2012, 2013). Certified IBM Expert Seller.

Armonk, New York, Ny, Us

Increased digital channel revenue for Technical Support & Services, along with reducing cost to deliver client support. Drove development and delivery of digital solution to enable clients to manage warranty expires and identify coverage gaps ahead of renewals. Led design and deployment of digital solution to allow clients to self-serve order from pre-approved managed services agreement options, helping restore account team profitability. * Recipient of IBM Leadership Award.

Armonk, New York, Ny, Us

Project manager for deployment of IBM Websphere Commerce platform to North America, integrating public eCommerce store with Inside Sales. Managed requirements, implemented stakeholder communications plan, training and defect resolution plans. Drove inclusion of key product feature into code release.

Armonk, New York, Ny, Us

Implemented regional management system and review cadence, providing early identification of issues. Identified and addressed performance shortfalls to achieve growth across all brands and client sets within 2 years. Used digital analytics to identify significant source of opportunities.

Armonk, New York, Ny, Us

Consolidated multiple individual eCommerce instances into a single, standard platform. Deployed online product catalogs, order status and contact features in national language and currency. Implemented standard requirement management and support processes.