Highly motivated and impactful leader with experience in People, Operations and Strategy, within retail for John Lewis & Partners in the UK, Lane Crawford in Hong Kong and China, and in the aviation sector for British Airways. Full employee lifecycle management and process improvement as both a People leader and an empathetic and collaborative leader of teams. Passionate about DEI and implementing initiatives to ensure diversity of thought, and engagement across voluntary, employee owned and unionised organisations. An adept Project Manager, I inspire teams, build relationships with stakeholders and drive progress, with a track record of achievement and success across sectors. Constantly seeking new approaches to make business processes more efficient and effective, bringing a wide range of stimulus to improve the way businesses act and think, and to understand the potential and ambitions of employees so they can unlock how they can reach their most meaningful career.
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Human Resources ManagerSchool SpaceLondon, Gb -
Development Implementation ManagerBritish Airways Feb 2023 - Dec 2023London, England, United KingdomI worked across stakeholders to ensure Heathrow was attracting, retaining and developing talent, and designed and developed new initiatives to improve the airport's performance via its people to improve the internal colleague experience and engagement. -
Design Manager Fashion And Beauty, Store DesignJohn Lewis & Partners May 2018 - Aug 2021London, England, United KingdomI headed up a team of passionate designers and was responsible for all design programme delivery and budget management across major strategic projects to enhance the store estate. I was known for being a motivational leader of both internal teams and external agencies to achieve programme milestones and produce quality solutions in retail design. -
Business Development Manager (Shop Of The Future), Store DesignJohn Lewis & Partners Nov 2015 - May 2018I returned to John Lewis to work alongside the Director, Buying and Brand to pull together ideas and themes on store reinvention, setting the direction for future scoping strategy. I used my my knowledge of the retail industry and experience internationally to bring a fresh look at what John Lewis should be doing in their stores and build future growth. -
Store Planning ManagerLane Crawford Sep 2013 - Apr 2015Hong Kong SarI was responsible for all space changes and department refurbishments across HK and China in a dynamic retail group. No two days were the same. I achieved the successful opening of the Chengdu store in Mainland China, coordinating store design and supporting buying teams on set up. During my time there I also improved the relationships across buying and design teams and created a one team mentality for project delivery, as well as being a key liaison between marketing, online and buying teams. -
Concept Development Manager, New ShopsJohn Lewis & Partners 2003 - 2007London, England, United KingdomI was responsible for the delivery of new department stores plus major refurbishments, from design to opening day. I led a cross functional team to develop retail design for 4 new stores and successfully delivered the opening of a new store in the Trafford Centre in Manchester, England in May 2005. I managed, coordinated and motivated across teams, and up to senior stakeholders and was the 'go to' person for all things new shops. I also worked on the strategy of the programme to ensure future success, from creating a vision and blueprint for each shop to exceed customer’s expectations and maximise sales and profit, as well as developing and implementing a repeatable process to enable John Lewis to deliver its business growth strategy. -
Design Manager, Peter JonesJohn Lewis & Partners 2002 - 2003London, England, United KingdomI headed up the retail design element of the £100m refurbishment of Peter Jones in London and successfully implemented the first phase of the project in June 2002. I was responsible for whole project lifecycle from design development through to successful delivery.My key contribution to this project was to build a strong team across all touchpoints, both the project and trading teams in Peter Jones, and the central head office teams. This ensured successful delivery while maintaining good team spirit, and great communication and inclusivity to all involved in this high profile project. -
Merchandise ManagerJohn Lewis & Partners 2000 - 2002London, England, United KingdomI managed the fashion departments in the John Lewis stores in Brent Cross and Peter Jones, each with an annual turnover of over £30m. The most satisfying part of these roles was motivating department managers to maximise their turnover and productivity, and building strong relationships with the Buying teams to get the right product in front of these two very different customer groups. -
Various RolesJohn Lewis & Partners 1996 - 2000England, United KingdomI held various operational positions across 3 stores, earning 4 promotions in 4 years and across all GM groups. -
Library AssistantLeicestershire Libraries & Information Service 1990 - 1992Leicestershire, England, United KingdomPart time roles across various lending libraries in the county.
Jo West Education Details
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Strategic People Management -
Economics
Frequently Asked Questions about Jo West
What company does Jo West work for?
Jo West works for School Space
What is Jo West's role at the current company?
Jo West's current role is Human Resources Manager.
What schools did Jo West attend?
Jo West attended Acacia Learning, University Of York.
Who are Jo West's colleagues?
Jo West's colleagues are Tom Gee, Tauheed Faris Ahmad, Nikki Digby B.i.o.r, Charlie Rao, Nazneen Choudhury, Devathara Ranju, Anvi Doshi.
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