Jo Whinder Email and Phone Number

Responsible for monitoring safety standards on line and developing the skills and knowledge of CCM/SCCM.Proactive in feeding back information to safety department from on line operations to ensure all communication is two-way.Continually deliver safety excellence both on line and to crew via appropriate work channels, ensuring a proactive safety culture amongst colleagues.Provide encouragement and direction to colleagues being mindful that delivery of safety information and line check appraisals are required to be factual, clear and understood.

Senior Crew Member operating transatlantic flights on both A330/A321-neo aircraft.Overseeing both business and economy cabins whilst in charge and utilizing previous 30 years Senior experience within our new start operation at Manchester Airport.Ensuring an exceptional level of service to our guests on board and a positive experience reflecting our iconic brand and retaining repeat business.Responsible for pre flight briefings and correct allocation of crew dependant on experience levels.Ensuring all SOP procedures are adhered to and a high level of competence from crew on board. Promoting teamwork and good CRM whilst guiding and coaching crew to ensure best practice. Liaising with Flight Crew, Operations and Ground team, including base management team to comply with standard reporting procedures. Accurate and detailed reporting of any safety/service issues that arise and that all affected departments are kept informed of any such information. A high priority on the customer/in-flight service delivery and promoting best practice and consistency in service on board.

Assisting dept nurses, doctors and consultants with safety and care of patients.Communicating clearly and effectively with a large team in a busy department. Recording of patient medical data into correct systems.Remaining calm and carrying out tasks under pressure.Dealing with day to day tasks including patient comfort, hygiene and ensuring a clean and tidy department.Transfer of patients from ED to wards, ensuring safety of patients and a smooth handover to ward staff. Competent in checking of equipment at each station.Able to use heart monitoring equipment for a patient. Being proactive and self motivatedKnowledge of procedure for obtaining emergency bloods and have been required to collect emergency bloods in a stressful situationCompetent and independent in taking patient observations and performing ECG's and passed on both competencies. Completion of Care Certificate and constant learning through e-learning modules.

Responsible for safe transition from hospital for patients returning home.Working closely with Doctors, nurses and therapists on assigned wards to ensure patients care after hospital is organised and the correct care packages are in place. Liaising with social workers and care homes to organize patient transfer in a safe and timely manner.Detailing discharge notes in patients medical files on the wards and ensuring all relevant information is recorded.Working alongside AGE UK to prepare any after care once patient is discharged. Ordering hospital equipment to be delivered to the patients home if required. Keeping family/NOK informed on their relatives discharge being mindful of the stressful situation at this present time where relatives are not permitted into hospital.

Contact tracer on behalf of Public Health England.Advising contacts of cases of Covid-19 on the most updated information.Recording contact details and personal information into PHE database and ensuring data is forwarded to the correct department.Following strict GDPR guidelines.Show empathy and understanding when dealing with contacts over the phone and ensuring they have the correct details and and further information is accessible to them.Keeping up to date on the latest information from PHE and completing E-Learning as required throughout the contract.

Committed to developing a sales culture within the cabin crew community.Driving sales opportunities to maximize onboard revenue targets.Motivating individuals to continually deliver outstanding performance in customer care and service.Creating a climate of energy and enthusiasm for innovation.Ensuring cabin crew have the tools required for the job.Designing motivational engagement sessions to improve performance.Ensuring all data is monitored and entered into company systems following GDPR protocol.Preparing presentations for monthly meetingsUnfortunately, due to Covid, this position was no longer required.

Responsible for training standard operating procedures.Delivered training to cabin crew, pilots and college students.Presented new initiatives brought in by the company, for example new style human factors training initiatives to create a just culture within safety.Acted a a role model reinforcing safety values.Trained in aviation immediate medical care.Courses attended:DFT Aircrew Instructor ( Notification of CTC clearance valid until 2024)Crew Resource Management trainingPhysical Skills training delivered by Securicare aviationFirearms and explosives instructors initial courseAviation Immediate medical care

Responsible for training colleagues on all aspects of customer service.Training of bar procedures. Working with Cabin Service Team to deliver innovative training. Designed and delivered adhoc training in customer service to external partners, for example delivered my own bespoke course to over 100 colleagues at Aviator who were our check in agents, I delivered this course as a solo trainer. Proactively involved in new initiatives to encourage revenue for the business including delivery of premium service on short haul operations and sleeper seats on long haul destinations. Founder lead member of Sky High Sales team encouraging crew to participate in incentives and providing additional information to all crew nationwide to increase sales awareness and revenue. Represented Thomas Cook at prestige In-flight Salesperson of the year awards hosted by Travel Retail Training where in 2008 I was awarded Overall In-Flight salesperson UK & Ireland.

Committed to delivering the highest standards in safety & service.Able to manage change and encourage acceptance of change by others.Provided direction along with coaching and guiding of the team on a daily basis.Encouraged positive relationships and good CRM on a daily basis.Demonstrated commercial awareness and took ownership of targets.Provided appropriate feedback to all departments where required.Acted as a role model reinforcing company values.Delivered appraisals/performance reviews for operating crew.