• Redesigned test plan on multiple projects to meet customer requirements and reduce projects’ timelines by ~20%.• Supported new product launch with creation and publishing of key collateral resulting in fulfilling launch KPIs• Led tiger team to urgently create inspection plan which saved a customer from scrapping over ~$100K of inventory• Documented and provided voice of customer related to multiple new product development projects• Gathered information to fill customer questionnaires related to quality and material content of biopharma products• Provided feedback on customer needs and product information to engineering retool projects, flagged non-conformances, and customer quality RMAs• Key contact to sales team on all product or new product development related questions

• Defined and documented product features and user stories in collaboration with development scrum team within Aha!• Prioritized scrum team’s product and sprint backlogs within Rally based on current priorities set by leadership• Coordinated review regarding current state of client customizations within member web portal• Documented all customizations within member portal to build business case for a configuration management system

• Worked closely with product managers on products launches, various product development projects, and setting up product information in ERP system• Managed custom tactile die program by working as a liaison between the sales team and the design team to efficiently manufacture tactile die designs for partners• Provided detailed monthly reports using SAP and Excel to upper management visualizing global revenue, units sold, and margin performance• Managed service offerings including associated collateral and pricing• Coordinated development and road map with software engineering on new printer manager UI: Printer Dashboard• Ad hoc work has included: comprehensive product assessment, market segment research, coordinating systematic fix to broken service process, flow charting, and product sales reporting as needed

• Scheduled, organized and led groups of American counselors as the acting American director for two camp sessions• Directed groups of students in immersive English learning exercises and activities• Engaged Japanese youth in American culture and various summer games

• Researched consumer behavior of target market.• Researched how lifestyle and behavior played into market segmentation.• Worked on Google Analytics to maximize advertisement efficiency.• Assisted with administrative tasks within marketing department.

• Managed and created social media efforts for insurance agent resulting in a 20% increase in followers.• Researched target market and compiled data into lists totaling over 4000 potential leads. • Worked independently using Excel and HearSay Social to achieve results.

• Facilitated performance practicing with over 50 participants which emphasized teamwork and cooperation. • Led group meetings to brainstorm ideas, build team spirit, and engage in competitive activities. • Co-managed participants and assisted them with their daily schedule of practicing and performing.

• Drove to business locations in a timely manner to repair and upkeep water coolers. • Communicated any issues to customer and provided practical consultation on how to prevent future problems.• Completed unpredictable service calls efficiently with meticulous and methodical planning.

• Led and directed groups in immersive English learning exercises and activities. • Engaged Japanese youth in American culture and various summer games.