Jo Wiley's Location
Aubrey, Texas, United States, United States
Jo Wiley's Contact Details
Jo Wiley work email
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Jo Wiley personal email
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About Jo Wiley
INNOVATIVE PROBLEM-SOLVING LEADERSHIPInnovation executive with experience delivering both strategic and tactical transformation. Diverse background spanning products, services and industries. Demonstrated ability to successfully manage multimillion-dollar operations. Experience with strategic planning, project management, economic analysis, and cultural change leadership. Successful in ambiguous and less structured situations. Expert influencing skills and ability to drive consensus among all levels and geographically dispersed functions.SPECIALIZATION: - FINANCIAL ACUMEN: Profit and Loss Management, Activity Cost Modeling, Cost Per Transaction, Return on Investment - CULTURE BUILDER: Servant Leadership, Transparent, Inclusive, Two-Way Feedback, Growth- PROCESS IMPROVEMENT: Completed 20+ Process Improvement Projects resulting in Improved Efficiency, Effectiveness and Revenue- DIGITAL TRANSFORMATION: Implemented and drove Adoption for Salesforce, Agilence, Tableau, PowerBIKEY ATTRIBUTES:Operations Leadership • Transformational Projects • Growth Forecasting • Business Strategy • Change Leadership • Stakeholder Relations • Strategic Planning • Business Analytics • Multi-Channel Communication • Financial Acumen • Revenue Generation • C-Suite Engagement • Building Inclusive Environments • Process Improvement • Operations Enablement
Jo Wiley's Current Company Details
Jo Wiley Work Experience Details
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Sr Mgr Process ArchitectureEquinixAubrey, Tx, Us
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Director Of Inventory ControlCiti Trends Jul 2024 - PresentSavannah, Ga, UsLeading Inventory control focused on ensuring on hand Inventory accuracy. -
External ConsultantCiti Trends Apr 2024 - Jul 2024Savannah, Ga, Us- Established Dashboards within Agilence leading to Increased visibility on Loss Prevention, Cost Reduction and Sales Growth- Evaluated end to end Inventory Control process and identified process defects and root cause.- Negotiated Supply Vendor contract and established controls for Store related expenses.
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Avp OperationsDestination Pet, Llc Jun 2023 - Feb 2024Highlands Ranch, Colorado, UsDirected the operations Support team, overseeing five direct reports and 15 indirect reports. Managed diverse functions including safety, facilities, communications, training, analytics, and the PMO for a workforce of approximately 6,000 employees across 200 locations, contributing to an annual revenue of $200 million. Served as Chief of Staff for Board Meeting preparation. - Pioneered the establishment of comprehensive standards of work, leading to the achievement of key performance indicators (KPIs) and Bonus processes. This strategic initiative resulted in a revenue increase of over 9%.- Distinguished for identifying and implementing national contracts for facilities management, a pivotal move that not only enhanced safety protocols but also contributed to substantial growth. These growth initiatives led to a notable 4% increase in revenue, and the strategic emphasis on safety initiatives successfully averted potential revenue interruptions.- Developed vendor relationships enabling national vendor support for all centers. Strategically source solutions based upon level of service, sustainability, service offerings and geographic alignment. -
Senior Director, Full Service Field OperationsCosmoprof Beauty Mar 2021 - Jun 2023Denton, Texas, UsI lead a high-performing team of eleven professionals that provide operations, sales, and administrative support to 500+ field sales team members across North America. I introduced and successfully implemented Salesforce to drive sales, resulting in an increase of $20 million in revenue. I am implementing a new Point of Sale (POS) system to drive efficiency and other process improvements that increase effectiveness.Highlights:-Reduced customer and sales representative impact by 98% after partnering with IT and stabilizing payment processing technology.-Developed a strategic growth plan by addressing customer satisfaction deficiencies and sales losses.-Increased sales by 10% by launching Salesforce and driving adoption. -
Director Loss Prevention Insight & IntelligenceSally Beauty Jul 2018 - Mar 2021Denton, Texas, UsI was recruited by senior leadership with the purpose, accountability, and authority to drive impactful change for the company and minimize total retail losses. I led a team of six direct reports, and together we analyzed the override process in stores and addressed the root causes of price overrides at the store level. As a result of enhancements we initiated, sales increased by $5 million as a result of reducing price overrides. Our strategy focused on proactively preventing losses instead of just reducing them. In response to leading indicators that drove losses, I developed new procedures and retrained staff on processes to minimize losses. As a result of this process and retraining, I drove $3 million in revenue.Highlights:-Incorporated all definitions of loss into Loss Prevention, aligned existing resources to ensure maximum impact, and realized $20 million in sales growth and $30 million in loss reduction.-Developed technology to enable reporting of exceptions, leading to a 160% increase in cases and a 130% increase in restitution. -Implemented process enhancements to reduce bad debt by $2.7 million annually by transforming the eCommerce channel to accommodate realized growth. -
Senior Finance ManagerSally Beauty Oct 2016 - Jul 2018Denton, Texas, UsI was recruited for my Finance and Six Sigma expertise and was challenged with uncovering non-value-added work within the team. I spearheaded a series of assessments and eliminated 30 non-value-added reports, shifting the focus to cost savings initiatives. I reduced the time required to manage cash, lowered liability insurance as a corporation, and extended store hours.Highlights:-Managed the PNLs for Sally Stores USA and Canada with a team of Financial Analysts and Accountants.-Achieved $2 million in annual savings by reducing the number of times store Associates made bank deposits, leading to a more extensive cost-saving initiative.-Analyzed optimal store closing hours and determined that some stores closed ahead of the optimal time. Weekly sales increased by $130,000 after implementing extended hours.
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Director Of Finance OperationsConifer Health Solutions Oct 2015 - Jul 2016Frisco, Texas, UsI delivered financial leadership for a $335 million operation with 6,000 resources dispersed across 140 hospitals. I partnered with executive leadership to ensure a smooth transition for the acquisition of multiple hospitals to the enterprise.Highlights:-Created cost-per-discharge models for 140 hospitals to measure financial performance and reduce costs, presenting monthly financial performance to C-level executives.-Achieved $11.3 million in cost reductions by driving vendor expense initiatives.-Coached, mentored, trained, and led an 8-member Black Belt team through various initiatives, creating synergies between different sites and acquisitions.-Partnered with executive leadership to consolidate 5 geographic locations and spearheaded Lean initiatives across 5 different operational functions, achieving a 70% reduction in process steps equivalent to 20 FTEs and saving $ 1 million in annual labor costs.-Contributed to the reduction of 69% of process steps and $100,000 in annual costs in the Collections organization through identifying and implementing Lean events. -
Director, Process ExcellenceConifer Health Solutions Sep 2013 - Oct 2015Frisco, Texas, UsDrive Conifer’s strategic objectives through the deployment of Lean Six Sigma methodologies and initiatives. Provide coaching and training to black belts and operational resources to ensure success.- Partnered with executive leadership in site consolidation of five geographic locations and led Lean events in five separate operational functions, resulting in 70% process step reduction (20 FTE) and $1 million in annual costs.- Identified and drove Lean events in the Collections organization, resulting in a 69% process step reduction and $100,000 in annual costs.- Created and drove a transaction-based staffing model for 1,000 employees across all back-end processes. The resulting model identifies process improvement prioritization and benchmark processes.
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Financial Planning And Analysis ManagerXerox Jun 2012 - Sep 2013Norwalk, Connecticut, UsProvided financial leadership to a $6 billion US business unit and partnered with leadership to shape sales and growth initiatives while optimizing operational performance and meeting aggressive cost challenges.- Identified and drove cost reduction initiatives to achieve ~5% savings from annual G&A Plans and yield ~10% YOY improvement- Led and facilitated Lean Events, focusing on the monthly close process resulting in reducing the timeline by two business days by limiting accruals and journal entries to greater than $10,000 quarterly- Implemented a national Cost per Transaction model, thereby creating a tool for benchmarking operations cost, volume impacts, and defect costs. Constructed a method to streamline the cost allocation process of $150 million in operating costs among Xerox sales entities.- Identified gaps in current ABC models, led initiatives to update with the current time and volume factors, updating the model to be proactive versus reactive. -
Program ManagerTextron Nov 2010 - Jan 2012Providence, Ri, UsManage projects transitioning business processes to a shared services environment that resides onshore and offshore for all Textron Businesses -
Accounts Receivable Program ManagerXerox Corporation Jan 2009 - Nov 2010Norwalk, Connecticut, UsI led a team of Analysts to provide excellence in operational and financial reporting.- Streamlined reporting using Lean methodologies, working with end users to gather requirements. As a result of our analysis, we reduced unnecessary reporting by 33%. - Led automation of 80% of reoccurring reporting. Improved communication of reporting through the web and developed a tool to capture ad-hoc reporting requests, enabling the measurement of service and volume.- Scoped, planned, and led a Collections campaign targeting invoices older than 6 months. Initiated and managed strong cross-functional support to achieve 21% / $7 million debt reduction within 120 days.- Initiated a strategy to claim customers with invoices aged 3 months, specifically targeting State and Government customers, resulting in $9.5 million in resolution funds.
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Black BeltGe Capital Solutions Aug 2007 - Feb 2009Norwalk, Ct, UsApplying the process improvement tools, I eliminated defects with web applications, improving customer satisfaction and saving $74,000 annually.- Created a shared vision to address an intra-company compliance gap in the Billing process of $1.2 million annually. I implemented new procedures to prevent the issue, automated controls, and defined a new process to prevent future exposure and mitigate risk.- Developed a strategy to successfully collect $4.5 million within a 3-week timeframe. .- Initiated and eliminated non-value-added steps from the Call Center process using Lean techniques, saving $40,000 annually- Identified process and productivity gaps in the Collection function to develop a strategy to collect $4.5 million of outstanding invoices using Six Sigma Tools•- Effectively designed and delivered Lean Six Sigma training to 100 employees. -
Fp&A AnalystGe Capital Solutions - Xerox Capital Solutions Aug 2003 - Aug 2007I served the Dallas Customer Business Center, with a workforce of 500 employees and a $32 million budget and accomplished the following:- Developed and maintained volume and time-to-deliver trends using Activity Base Costing Models for 5 XCS business units, exceeding targets by 10%. - Prepared and presented monthly financial reporting to the local and national senior leadership team,•- Implemented a process to reconcile actual and targeted labor factors to facilitate monthly headcount meetings with the senior leadership team.• Directed non-labor cost reduction projects resulting in an annual cost reduction of $600,000 and increased employee satisfaction and morale.
Jo Wiley Skills
Process Improvement
Six Sigma
Business Process Improvement
Management
Leadership
Analysis
Project Management
Business Process
Program Management
Change Management
Strategy
Analytical Skills
Financial Analysis
Strategic Planning
Budgeting
Finance
Continuous Improvement
Managerial Finance
Forecasting
Budgets
Black Belt
Financial Modeling
Hyperion Enterprise
Offshore Project Management
Financial Management
Cost Reduction
Hyperion
Jo Wiley Education Details
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American Intercontinental UniversityAccounting / Finance
Frequently Asked Questions about Jo Wiley
What company does Jo Wiley work for?
Jo Wiley works for Equinix
What is Jo Wiley's role at the current company?
Jo Wiley's current role is Sr Mgr Process Architecture.
What is Jo Wiley's email address?
Jo Wiley's email address is jw****@****uty.com
What schools did Jo Wiley attend?
Jo Wiley attended American Intercontinental University.
What skills is Jo Wiley known for?
Jo Wiley has skills like Process Improvement, Six Sigma, Business Process Improvement, Management, Leadership, Analysis, Project Management, Business Process, Program Management, Change Management, Strategy, Analytical Skills.
Who are Jo Wiley's colleagues?
Jo Wiley's colleagues are Wayne Powell, Mohan Gowda, Sangeeta Shiknis, Jason Plamondon, Gopal Masilamani, Razvan Damian, Sean Boyd.
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