Jo Willwerth, Pmp, Pmi-Acp Email & Phone Number

Medford, Massachusetts, United States

Medford, Massachusetts, United States

Medford, Massachusetts, United States

Billerica, Massachusetts

Portsmouth, NH

• Selected for a leadership role to develop the Legal Spend DevOps team consisting of 12-15 global team members. Bottomline Technologies introduced DevOps teams to the organization in February of 2017.
• Conduct all SCRUM team meetings: release planning, sprint planning, daily standups, backlog refinement and retrospective meetings
• Serve as the team Product Owner and backup Scrum Master
• Production Support Incident Bridge and Preventative Mitigation Planning / Ongoing System Stability
• Partner with Cloud Operations for system maintenance, such as OS Patching, hardware installation, and other datacenter maintenance events
• Change Management Control: Approver for change management requests for Legal Spend Management

Portsmouth, NH

• Change Management Control: facilitator of the weekly change management meeting, emergency change approval requests and ensuring production updates meet audit standards
• Established a standard operating procedures library, complete with approval policies and yearly review.
• Manage all environment decommissions to maintain server resource integrity
• Lead Project Manager Assignmentso Project Manager: Cyber Fraud Risk Management (big data)  Led the hardware infrastructure implementation which included Gigamon TAP devices and capture servers in multiple.

Portsmouth, NH

• Product Expert in Legal eXchange and Legal-X
• Build new client environments: Custom client data, new users, workflow rules, client and firm bulletins
• Create & Update Hyperion/Business Intelligence reporting schemas for clients
• Manage & Configure client interfaces such as cases, invoices, payment and reporting data
• Acts as a liaison between non-technical clients and technical internal teams.
• Documented processes such as technical standard operating procedures, “How-To” documents and user guides

• SAU 21, NH (2011) – Site contains 6 separate entities where all business processes are independent.Town & Schools of Kittery, ME (2010)
• Proven ability to step directly into payroll position with little assistance or advance notice.
• Performed all responsibilities of payroll bookkeeper for an extended period of time.
• Documented policies and implemented new procedures for effective time management and accuracy.
• Electronic transactions such as direct deposit, tax payments, investment accounts, flex spending accounts and state retirement systems.
• Implementing Union Contracts

Assisted Support Specialists through providing education and assistance for difficult software or data issues.Documented and developed work orders for software bugs.Repaired major data corruption due to software bugs or user error Software Implementation Specialist (2002 to 2005)Pinpointed problems and initiated workable solutions to successfully migrate.

Falmouth, ME

• Created a customized project plan for each client including milestones and key deliverables
• Managed 5 to 7 projects concurrently which all included: Project kick off meeting, customized training schedule and objectives, converting / validating imported data from prior vendor to the MUNIS system, Go Live.
• Identified Risks and Developed Mitigation plans to successfully migrate approx. 30 client’s data, procedures, and policies to MUNIS software on time and within budget
• Conducted classroom-based and virtual (WebEx) training depending on customer preference.
• Analyzed training effectiveness based on observations and customer feedback for continuous improvement opportunities for improved training documentation, presentation approaches / strategies, or hands-on exercises.
• Developed strong communication skills to effectively update customer and internal stakeholders on project status, risks, or changes.

Exceeded performance goals for incoming call pickup rate and open (unresolved) issues backlog.Developed and employed strong troubleshooting and problem solving skills.Provided excellent customer service while working with clients on a daily basis for various short or long-term technical issues.

Education record

Education record