Joseph Harvey Email & Phone Number

Longmont, Co, Us

Longmont, Co, Us

Longmont, Colorado, United States

• Create Production Planning Table for designated products. Utilize the production capacity, taking into consideration the sales forecast, historical sales, and new business opportunities. Analyze and identify risks associated with the options built into the Master Production Plan, including manufacturing lead times.• Monitor MRP Demand to ensure proper throughput of sub-assemblies and IC components.• Coordinate with sub-tier planners to properly execute the Production Plan on a weekly… Show more • Create Production Planning Table for designated products. Utilize the production capacity, taking into consideration the sales forecast, historical sales, and new business opportunities. Analyze and identify risks associated with the options built into the Master Production Plan, including manufacturing lead times.• Monitor MRP Demand to ensure proper throughput of sub-assemblies and IC components.• Coordinate with sub-tier planners to properly execute the Production Plan on a weekly and monthly basis.• Attend regular meetings to provide current production data to department managers and communicate any possible issues.• Work with the Production and Shipping managers on a daily basis to ensure efficient movement of inventory and finished goods.• Monitor actual production output versus the Master Production Plan.• Perform supply-demand analysis following each quarter, highlighting areas of concern.• Identify gaps and drive solutions on production performance relative to the planned production schedule.• Review and maintain sales forecasting, through consultation with the VP of Sales on a quarterly basis and suggest modifications consistent with knowledge of current and historical demand.• Act as a Subject Matter Expert and liaison for SAP application support across multiple departments. Show less

Boulder, Co

Provide expert guidance and support to Service Desk teams for complex issue resolution and improved first-call resolution rates.Develop and conduct training sessions to enhance technical skills, best practices, and troubleshooting techniques for Service Desk personnel.Collaborate across teams to refine and optimize IT service processes, resulting in increased efficiency and customer satisfaction.Introduce innovative solutions to streamline ticket handling and resolution processes… Show more Provide expert guidance and support to Service Desk teams for complex issue resolution and improved first-call resolution rates.Develop and conduct training sessions to enhance technical skills, best practices, and troubleshooting techniques for Service Desk personnel.Collaborate across teams to refine and optimize IT service processes, resulting in increased efficiency and customer satisfaction.Introduce innovative solutions to streamline ticket handling and resolution processes, improving overall service quality.Facilitate successful project transitions by bridging communication between technical teams and stakeholders, ensuring knowledge transfer and process continuity.Conduct regular audits and quality checks to maintain high service standards and implement corrective actions as needed.Author comprehensive technical documentation, user guides, and troubleshooting manuals to empower Service Desk agents and end-users.Manage escalations for complex technical issues, collaborating with cross-functional teams to expedite resolutions and minimize downtime.Proactively explore emerging technologies and industry trends to identify opportunities for process improvement within the Service Desk environment.Coordinate with project managers and stakeholders to ensure timely project completion, from initial planning to execution and post-implementation support.Maintain transparent and effective communication with end-users, providing updates on technical issues and resolution progress. Show less

Boulder, Colorado

Provide expert guidance and support to customer service teams, ensuring effective handling of complex inquiries and enhancing customer satisfaction.Develop and deliver training programs to equip customer service representatives with technical skills, product knowledge, and effective communication techniques.Collaborate with cross-functional teams to optimize customer service processes, resulting in streamlined issue resolution and improved service quality.Introduce innovative… Show more Provide expert guidance and support to customer service teams, ensuring effective handling of complex inquiries and enhancing customer satisfaction.Develop and deliver training programs to equip customer service representatives with technical skills, product knowledge, and effective communication techniques.Collaborate with cross-functional teams to optimize customer service processes, resulting in streamlined issue resolution and improved service quality.Introduce innovative solutions to enhance the technical customer service experience, such as self-help resources and interactive troubleshooting guides.Act as a subject matter expert in customer service interactions, addressing escalated issues and providing timely resolutions to challenging cases.Author comprehensive customer support documentation, including FAQs, user guides, and troubleshooting manuals, to empower both customers and representatives.Manage technical escalations, working closely with technical teams to expedite issue resolution and minimize customer downtime.Stay updated on emerging technologies and industry trends, leveraging insights to enhance technical customer service offerings and strategies.Coordinate with project teams to ensure seamless integration of technical support into product launches and updates, from planning to post-launch support. Show less