Providing Commercial support to complex bids Ongoing management of contracts Working closely with and managing key stakeholders to deliver profitable solutions ensuring that commercial risks are highlighted, mitigated and governance is followed Employing commercial best practice, efficiency and responsiveness within an ethical environment

• Indra UK Employee of the Year 2019• Works with Indra executives and the client to maintain and make efficiencies to the governance for the collaborative partnership, including joint risk management, continuous improvement, value creation, supplier performance and opportunities reviews. • Responsible for the continual improvement of ISO 44001 Collaborative Working Relationships global management system and external audits.• Key point of contact for contractual matters, issue… Show more • Indra UK Employee of the Year 2019• Works with Indra executives and the client to maintain and make efficiencies to the governance for the collaborative partnership, including joint risk management, continuous improvement, value creation, supplier performance and opportunities reviews. • Responsible for the continual improvement of ISO 44001 Collaborative Working Relationships global management system and external audits.• Key point of contact for contractual matters, issue resolution, performance management and stakeholder communication.• Prepares Request for Information responses to evidence collaboration for various business units; attended client collaborative behaviours workshop• Technical and soft skill training manager for the UK.• Manages UK ISO 45001 Occupational Health and Safety management system Show less

• Implemented, maintained and continually improved ISO 44001 Collaborative Working Relationships global certification, working closely with senior executives and external auditors. Plans internal audits.• Prepared materials for annual UK Cyber Essentials certification.• Maintained Indra UK Business Continuity Plan, including liaison with Spain.• Worked with the client Senior Relationship Manager to maintain and make efficiencies to the governance for the collaborative partnership… Show more • Implemented, maintained and continually improved ISO 44001 Collaborative Working Relationships global certification, working closely with senior executives and external auditors. Plans internal audits.• Prepared materials for annual UK Cyber Essentials certification.• Maintained Indra UK Business Continuity Plan, including liaison with Spain.• Worked with the client Senior Relationship Manager to maintain and make efficiencies to the governance for the collaborative partnership, including joint risk management, continuous improvement, value creation, supplier performance and opportunities reviews. • Organised and presented collaborative attributes and behaviours training for the multicultural extended team.• Training Lead for the organisation of Technical and soft skills. • Prepared Request for Information responses to evidence collaboration for transport, utilities and telecommunications business units. • Wrote press releases and business journal articles for key collaborative achievements; Prepares reports for publication to the client.• Attended and presented at The Institute of Collaborative Working Members’ Days.• Air Traffic Management QA supporting ISO 9001. Show less

• Successfully partnered with the client Governance Manager for a multi-million dollar strategic outsourcing account; built positive relationships and coordinated with multi-disciplinary teams and executives to deliver desired results in accordance with the client and IBM governance policies and procedures. • Developed collaborative web portal for client resulting in efficient communication and file sharing.• Effectively managed the contractual and internal CRM processes and… Show more • Successfully partnered with the client Governance Manager for a multi-million dollar strategic outsourcing account; built positive relationships and coordinated with multi-disciplinary teams and executives to deliver desired results in accordance with the client and IBM governance policies and procedures. • Developed collaborative web portal for client resulting in efficient communication and file sharing.• Effectively managed the contractual and internal CRM processes and governance.• Identified and implemented quality improvements relating to governance procedures and audit readiness documentation resulting in robust control status.• Played a key role in the preparation and execution of the Business Controls Review concluding in a pass • Reviewed the renegotiated contract to maintain procedure accuracy and strong audit readiness status. • Coordinated joint and internal governance board meetings, ensuring appropriate attendance and that minutes were written and published to meet contract terms.• Task managed support roles in Slovakia. Show less

• Harmonised UK services fulfilment processes in line with the global quality standard.• Negotiated and built partnerships with global business managers and executive stakeholders to agree quality process improvements.• Successfully completed Lean Six Sigma Green Belt certification with significant cost savings.• Analysed and reported key performance indicator results to the executive board and developed process improvements to maintain satisfactory status.• Managed transition… Show more • Harmonised UK services fulfilment processes in line with the global quality standard.• Negotiated and built partnerships with global business managers and executive stakeholders to agree quality process improvements.• Successfully completed Lean Six Sigma Green Belt certification with significant cost savings.• Analysed and reported key performance indicator results to the executive board and developed process improvements to maintain satisfactory status.• Managed transition of UK fulfilment roles to Slovakia global hub.• Compliance tested UK fulfilment process and key player for several successful audits• Coordinated headcount and charging activities. Show less

• Led successful supply chain quality process reengineering projects; produced documentation and trained UK teams; including a project to manage accruals through the fulfilment and finance systems.• Subject Matter Expert for UK and Ireland fulfilment processes.• ‘Face of fulfilment’ contact point for finance, business controls, accounts receivable, pricing, bid management and other business departments; built positive relationships at all levels. • Played significant part in… Show more • Led successful supply chain quality process reengineering projects; produced documentation and trained UK teams; including a project to manage accruals through the fulfilment and finance systems.• Subject Matter Expert for UK and Ireland fulfilment processes.• ‘Face of fulfilment’ contact point for finance, business controls, accounts receivable, pricing, bid management and other business departments; built positive relationships at all levels. • Played significant part in successful completion of external PWC audit and supported ISO 9001 quality management review.• Analysed client satisfaction feedback to drive team and process improvements• Managed training for new starters in Middle East and Slovakia offices • UK team lead for global project initiatives Show less

• Managed the design and development of business controls and scorecard for brand new team.• Negotiated with business units to agree country specific processes; several used as best practise throughout Europe.• Provided effective management support and team coaching and task management for large team.• Reviewed process and Key Performance Indicators with business leaders and built positive relationships

• Significantly improved customer satisfaction for a high focus troubled account; reviewing and restructuring inventory, organising regular face to face invoice reviews with the client and warehouse, liaison with client manager and plant to ensure on time deliveries• Managed hardware fulfilment for a suite of multi-million dollar blue chip accounts ensuring consistently accurate and timely ordering, delivery and invoicing.• Interlocked with clients, engineers and delivery… Show more • Significantly improved customer satisfaction for a high focus troubled account; reviewing and restructuring inventory, organising regular face to face invoice reviews with the client and warehouse, liaison with client manager and plant to ensure on time deliveries• Managed hardware fulfilment for a suite of multi-million dollar blue chip accounts ensuring consistently accurate and timely ordering, delivery and invoicing.• Interlocked with clients, engineers and delivery teams• Hand delivered large value invoices to client sites Show less