PROFESSIONAL SUMMARY A solution-oriented professional that applies components of service and best practice methodologies designed to optimize both technical and functional performance areas to enhance information security, scale efficiency, deliver quality, achieve customer satisfaction, and generate revenueKEY PROJECT MANAGEMENT ACHIEVEMENTS- Security Operations (Sec Ops) Module Integration, Deployment and Post Go Live! Support (99% data accuracy)- Go Paperless! – Process Improvement and Rationalization of Business Groups Paper-based forms- Artificial Intelligence Software Development – Automation of Database Search Criteria (73.96% reduction capacity)- Enterprise Lines of Business Target Operating Model Business Transformation- Merger & Acquisition - Operational Excellence, Systems Migration, Continuous Improvement ($26bn Acquisition)- Order and Request Fulfillment - Automation and Software Development (SDLC)- ITSM Ticket Deflection- Automation of Incident Ticket Deflection and Record Producer- Systems Migration and Revamp - Service Catalog creation and bi-annual chronological taxonomy overhaulSKILLS SUMMARYMS Office Suite, MS Excel, MS Power BI, MS Project, MS Visio, MS Teams, ServiceNow, JIRA, Salesforce, Automation Anywhere Enterprise, IBM Blueworks, iGrafx, Tableau, Blue Prism, SharePoint, Rally, WebEx, Zoom, Slack, Skype for business, Google Meet, Agile Methodology, Waterfall, Business requirements, UAT, C-level reporting, System Upgrades & Integration, SAP, BPMN 2.0
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Product Owner/Project ManagerFrost 2022 - Present- Collaborate with Information Security stakeholders to develop Security roadmaps, translate requirements, and document user stories to deploy in the ServiceNow Security Operations module.- Support implementation of Information Security management workshops- Improve communication between Information Security stakeholders and vendors to enhance project activities- Lead the end-to-end ServiceNow Security Operations Module, development, integration, and deployment initiatives- Facilitate workflow optimization for the multiple groups to define, iterate, and deliver module features.- Analyze Vulnerability Response and Security Incident Response lifecycle to identify automation areas- Coordinate with Information Security Management stakeholders to develop solutions to improvement areas- Direct Security Operations Module launch and lead post Go Live! triage and troubleshooting support- Act in a coaching, Change Management catalyst and leadership capacity for Project Managers and Product Owners -
It Project ManagerAmerican Express Dec 2021 - Jun 2022- Drove planning and implementation of rationalization activities for cross-functional Paper-Based Forms- Collaborated with Technical stakeholders and Developers for software design mapping, configuration, and modelling- Directed metadata Extract/Transform/Load (ETL) database decommission activities for cashback rewards program - Guided Operational Excellence partners to create effective Process Flows, define Controls, and establish ownership- Supported customer journey end-to-end optimization initiatives for commercial card onboarding programs- Facilitated implementation for large, medium, and small-scale projects across lines of business- Acted in a coaching, Change Management catalyst and leadership capacity for Project Managers -
It Project ManagerWells Fargo Dec 2020 - Dec 2021- Engaged Business partners to analyze information accuracy of process metadata in the system of records - Collaborated with AI Technology stakeholders and Developers for software design, configuration, and development- Organized and facilitated Enterprise-wide Lines of Business process design and re-engineering initiatives - Developed project tasks and business strategy improvement approaches within Security Business Groups- Established standards for measuring performance for project requirements utilizing formal process engineering tools- Identified and managed resources including cross-entity Leads, Owners and Managers to execute projects- Facilitated Lines of Business stakeholder interviews utilizing best practices to transform end-to-end processes- Acted in a coaching capacity and as a Change Management catalyst providing techniques to improve performance- Conducted periodic regulatory standard quality assurance maintenance analysis for Lines of Business process models- Supported Enterprise Level Process Architecture initiatives, Process rationalization, validation, and implementation- Analyzed and documented dependencies between new and existing business processes for Enterprise Functions- Acted in a coaching, Change Management catalyst and leadership capacity for Project Managers and Process Engineers -
Information Technology Program ManagerKpmg Us May 2018 - Dec 2020- Analyzed organizational design current state to identify improvement and automation areas- Coordinated stakeholder interviews to document current state process maps and develop future state action plan(s)- Collaborated with Software Development and Technical team for solution design, modelling, and system migration- Facilitated Agile ceremonies and enhancement initiatives for service/product alignment, and data migration- Implemented business solution strategies for inventory management and quality assurance- Supported scope identification and categorization of events into incident and problem management databases- Directed project tasks for future state process transformation, optimization, and operational excellence initiatives- Acted as a merger & acquisition Change Management catalyst in a culture transition, mentoring and coaching capacity- Utilized methodologies, tools, and out-of-box functions to implement and monitor continuous service improvement- Guided Asset Management(tagging/labelling), Inbound, Outbound and Warehouse operations to ensure efficiency- Improved stakeholders, internal/external customer collaboration to sustain continuous improvement action plan(s)- Provided subject matter expert support and generated KPI dashboard reports for Leadership executives -
It Project ManagerBaylor Scott & White Health Jan 2016 - Apr 2018- Collaborated with the Information Technology Team to perform data migration and develop/deploy the Service Catalog- Facilitated stakeholder engagement and Agile ceremonies for product integration and the Order Fulfillment life cycle- Improved Procurement and Strategic Sourcing team collaboration for vendor performance and labor rate negotiation- Directed automation database management development for Incident and Problem processes- Utilized techniques to identify Over-processing impediment root causes and implemented solutions- Operated as a single point of contact and cross-functional liaison to achieve process value- Coordinated real-time tracking and forecasted delivery for Emergency orders- Enhanced operational business relationship between vendors and end user facilities- Analyzed reports to resolve issues with price discrepancies, rework elimination, back-order resolution, invoice matching, product recalls, promo-products, and inactive items
J. O Education Details
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4.00
Frequently Asked Questions about J. O
What company does J. O work for?
J. O works for Frost
What is J. O's role at the current company?
J. O's current role is Product Owner/Project Manger at Frost.
What schools did J. O attend?
J. O attended Texas A&m University.
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