J. O Email & Phone Number

- Collaborate with Information Security stakeholders to develop Security roadmaps, translate requirements, and document user stories to deploy in the ServiceNow Security Operations module.- Support implementation of Information Security management workshops- Improve communication between Information Security stakeholders and vendors to enhance project activities- Lead the end-to-end ServiceNow Security Operations Module, development, integration, and deployment initiatives- Facilitate workflow optimization for the multiple groups to define, iterate, and deliver module features.- Analyze Vulnerability Response and Security Incident Response lifecycle to identify automation areas- Coordinate with Information Security Management stakeholders to develop solutions to improvement areas- Direct Security Operations Module launch and lead post Go Live! triage and troubleshooting support- Act in a coaching, Change Management catalyst and leadership capacity for Project Managers and Product Owners

- Drove planning and implementation of rationalization activities for cross-functional Paper-Based Forms- Collaborated with Technical stakeholders and Developers for software design mapping, configuration, and modelling- Directed metadata Extract/Transform/Load (ETL) database decommission activities for cashback rewards program - Guided Operational Excellence partners to create effective Process Flows, define Controls, and establish ownership- Supported customer journey end-to-end optimization initiatives for commercial card onboarding programs- Facilitated implementation for large, medium, and small-scale projects across lines of business- Acted in a coaching, Change Management catalyst and leadership capacity for Project Managers

- Engaged Business partners to analyze information accuracy of process metadata in the system of records - Collaborated with AI Technology stakeholders and Developers for software design, configuration, and development- Organized and facilitated Enterprise-wide Lines of Business process design and re-engineering initiatives - Developed project tasks and business strategy improvement approaches within Security Business Groups- Established standards for measuring performance for project requirements utilizing formal process engineering tools- Identified and managed resources including cross-entity Leads, Owners and Managers to execute projects- Facilitated Lines of Business stakeholder interviews utilizing best practices to transform end-to-end processes- Acted in a coaching capacity and as a Change Management catalyst providing techniques to improve performance- Conducted periodic regulatory standard quality assurance maintenance analysis for Lines of Business process models- Supported Enterprise Level Process Architecture initiatives, Process rationalization, validation, and implementation- Analyzed and documented dependencies between new and existing business processes for Enterprise Functions- Acted in a coaching, Change Management catalyst and leadership capacity for Project Managers and Process Engineers

- Analyzed organizational design current state to identify improvement and automation areas- Coordinated stakeholder interviews to document current state process maps and develop future state action plan(s)- Collaborated with Software Development and Technical team for solution design, modelling, and system migration- Facilitated Agile ceremonies and enhancement initiatives for service/product alignment, and data migration- Implemented business solution strategies for inventory management and quality assurance- Supported scope identification and categorization of events into incident and problem management databases- Directed project tasks for future state process transformation, optimization, and operational excellence initiatives- Acted as a merger & acquisition Change Management catalyst in a culture transition, mentoring and coaching capacity- Utilized methodologies, tools, and out-of-box functions to implement and monitor continuous service improvement- Guided Asset Management(tagging/labelling), Inbound, Outbound and Warehouse operations to ensure efficiency- Improved stakeholders, internal/external customer collaboration to sustain continuous improvement action plan(s)- Provided subject matter expert support and generated KPI dashboard reports for Leadership executives

- Collaborated with the Information Technology Team to perform data migration and develop/deploy the Service Catalog- Facilitated stakeholder engagement and Agile ceremonies for product integration and the Order Fulfillment life cycle- Improved Procurement and Strategic Sourcing team collaboration for vendor performance and labor rate negotiation- Directed automation database management development for Incident and Problem processes- Utilized techniques to identify Over-processing impediment root causes and implemented solutions- Operated as a single point of contact and cross-functional liaison to achieve process value- Coordinated real-time tracking and forecasted delivery for Emergency orders- Enhanced operational business relationship between vendors and end user facilities- Analyzed reports to resolve issues with price discrepancies, rework elimination, back-order resolution, invoice matching, product recalls, promo-products, and inactive items