* Cloud Gaming Infrastructure* Metaverse Infrastructure* Horizon Platform Infrastructure

* Closely interacted with the Customer Support and Engineering teams* Closely associated with key strategic business partners* Deployed cloud resources using Amazon Web Services, Google Cloud Platform, Azure, and Orange Cloud (OpenStack)* Developed automation for all of the above cloud providers* Created systems, tools, and processes that enhanced the Support and Operations Teams efficiency* Monitored and maintained a diverse infrastructure consisting of over 3,000 hosts using automation tools such as Puppet, Fabric, and AWS Systems Manager * Thoroughly triaged bug reports and provided technical documentation to the Engineering team* Participated in on-call shifts and provided prompt response to incidents from automated monitor and issues escalated from the Customer Support team

* Provided technical customer support for issues about the underlying infrastructure of customer applications* Diagnosed, debugged, and documented problems in both applications and systems* Deployed and configured cloud infrastructure resources* Diagnosed, reproduced, and reported bugs* Became a product expert and worked toward improving the customer-facing documentation* Participated in on-call shifts providing timely responses to high priority tickets and incidents* Responded to customer inquiries via Zendesk* Participated in training teammates

* Envisioned product development and managed projects through completion* Analyzed and designed software enhancements and new modules* Managed development projects from initial design through testing while providing strategic management direction* Managed a global development team and the completion of projects, resources, capacity, and deadlines* Interacted with customers at a strategic level* Managed daily intake of all requests, both enhancements, and bugs, which were then confirmed, sanitized, and assigned to the development team* Answered questions from clients and team members regarding existing software functionality* Checked the status of all existing work in progress, communicated the status to stakeholders as appropriate* Assisted in training with clients and team members* Planned, monitored, and reported on sprints* Held quarterly reviews for all team members

As a Systems Analyst, I continued to perform the duties of a Programmer Analyst.My achievements include:- Provided efficient management of a network of servers, and oversaw a combination of bare metal machines and virtual machines in a Hyper-V cluster that host the billing system and other internal applications- Served as Acting Supervisor in the absence of the Chief Engineer, and assigned tasks to other employees - Created a course that included a variety of components such as C#, .NET Framework, ASP.NET, ASP.NET MVC, Entity Framework, ASP.NET Web API 2, and Signal R- Hired an external Instructor to deliver instruction to the team in the custom-designed course

As a Programmer Analyst, I engaged with requesting parties for the purpose of detailing requirements in the design of new internal applications. I researched the requirements to determine if applications should be built or purchased.My achievements include:- Used .NET infrastructure to develop internal and external applications, tested and maintained new and legacy applications, and modified legacy applications to align with evolving requirements- Converted legacy applications into modern technologies, and created database scripts for the extraction of complex business analysis reports- Performed troubleshooting of vendor applications by analyzing database data, and developed scripts to correct errors- Reviewed and approved all code and database scripts from other Programmers, including vendors, ahead of execution in production environments.