Joacim Andersson Email & Phone Number

Malmö, SE

Malmö, Skåne Län, Sverige

Malmö, Skåne, Sverige

As Global Service Delivery Manager for ASSA ABLOY's global service desk, my main responsibility was to ensure delivery quality according to our contracts with various divisions. I actively worked to optimize the efficiency of the service desk and ensure smooth operations.I was also responsible for monitoring and evaluating service levels to ensure they met.

Malmö, Skåne, Sverige

Malmö, Skåne, Sverige

In my role as ITSO at E.ON I had two different main directives that I were in charge of. Main task was managing the time and cost of the backend development team and making sure they stay within budget and on time for each development within each project or product. Within this task I did project- and teamplanning together with the line manager for this.

Malmö, Skåne, Sverige

In my role as a Global Service Desk Coordinator I work with both the local team in Malmö assisting with daily operations, but I also work close with the remote team in the Philippines. My work consists of creating and maintaining processes as well as improving the service and the value the service desk create for the customer and the users that are.

Malmö, Sverige

Responsible for managing different types of releases, everything from application updates to server side work as well as coordinating all technicians during the different ongoing release projects. Used to work under heavy workload while managing up to 40 releases at the same time with both short and long deadlines.

Malmö, Skåne, Sverige

Responsible for handling all of the decommission projects both applications and server hardware. In my role I were coordinating all technicians involved in each decommission on what to do and when to do it. Also responsible of setting up a schedule to have the work done before the set deadline for each project.

Malmö, Sverige

Responsible for managing different types of releases, everything from application updates to server side work as well as coordinating all technicians during the different ongoing release projects. Used to work under heavy workload while managing up to 40 releases at the same time with both short and long deadlines.

Malmö, Sverige

As the team leader for the incident managers I had the overall responsibility of all the daily operations in our service desk. I made sure that my team of incident managers were working streamlined and had all tools they needed to preform their respective tasks in an effective manner. Also responsible for maintaining our groups different tasks through good.

Malmö, Sverige

Worked as incident manager in the service desk responsible for all IT support for the local healthcare provider Region Skåne. Worked with incident, request and problem management all in line with ITIL in both our own ticket management system ServiceNow and in the customers own system. Worked with creating and managing different processes for first and.

Malmö, Sverige

Service desk specialist working in both first and secondline support for Region Skåne, handling different tickets both incident, request and problems all in line with the ITIL process. My work was very costumer focused and I always strived to deliver great value and customer satisfaction in every ticket I handled.

Malmö, Sverige

Worked as a consultant for Centric Professionals as a service desk technician towards the local healthcare provider in Skåne.

Malmö, Sverige

Part of a shortterm LCM project at Fujitsu where we changed old computers to new ones with new operating system leaving Windows XP and going to Windows 7.

Lund, Sverige

Was a part of the LCM project eKlient where I swapped and/or configured new and existing computers through the transition from Windows XP to Windows 7 to start utilizing eKlient. Worked with this project on all of the main hospitals and health center establishments of Region Skåne all around Skåne county.

Malmö, Sverige

Internship at InfraSight Labs helping them with various tasks during the development of their application.

Malmö, Sverige

Worked with the migration project where the company would change their client platform, going from Windows XP to Windows 7 though a standardized client deployment.

Lockarp, Malmö

Managing all racers throughout the day, both drop-in costumers and companies during corporate events. Making sure they understood how the go-cart worked and how it would handle on the track, as well as some pointers on how to take curves to get the fastest lap while still maintaining a good and safe driving style for everyone.Worked part time in the garage.

Ystad, Sverige

Responsible for handling all the different events and creating a good and hearty experience for everyone at our venue, taking care of the different companies that came to have a corporate event with us. During the weekends we also handled different bachelor and bachelorette parties.

Kvalificerad Yrkeshögskoleexamen, Kommunikation- Och Systemteknik

Computer Science Computer Technology Network and Operating systems Business Economy Project Methods Internet and Communication Linux.

Computer / It Technician, Tech/It