Jo Adams Email and Phone Number

Helping people get back to work

2023 to 2024 MOATREK Inbound tour operator Auckland• Handled administrative tasks across all platforms including database management and Xero invoicing.• Utilised a range of social media platforms to communicate with clients.• Worked collaboratively across the company with other teams – marketing, operations, and supply team to identify any risks and ensure client satisfaction.• Coordinated group flights with Air New Zealand.• Delivered engaging PowerPoint presentations to target market clients during off season. Sourcing new venues by continually researching target market client locations.• Maintained contact accuracy in Capsule (CRM system)• Updated the database with all new leads and generated reports to update management and other teams identifying any concerns or opportunities.• Assisted clients with relevant and specific information for their tour to ensure a clear understanding of expectations.• Organised flights and accommodation for clients who were outside of the pick-up area.

PROPERTY AND TRAVEL SERVICES MANAGER2021 – 2022 MW PROPERTY Property Sales and Rentals Mauritius• Setting rates and managing the property’s finances by keeping accurate records to ensure profitability. • Recruited and managed staff to efficient operation of the property. • Maintaining and ensuring the upkeep of the property, including managing maintenance schedules and repairs. • Providing regular updates regarding financial performance, maintenance or inventory issues and occupancy rates.• Enforced tenancy rules and regulation, conducted thorough tenancy screening.• Handling incoming and outgoing inspections for tenants, ensuring compliance with property standards and regulations.• Managing transport, tours and activities for tenants. Providing assistance and organising experiences to enhance their stay.

2015 – 2020 KALK BAY BUSINESS ASSOCATION & BRASS BELL RESTAURANTS Cape Town. Kalk Bay is a trendy seaside destination in Cape Town and The Brass Bell is a 1000-seater venue based in Kalk Bay• Led the project to position Kalk Bay Village as a premier destination. • Networked and represented the destination and the businesses at travel companies, travel industry events and local council and tourism organisations. • Generated regular newsletters, wrote articles for relevant media, and organised the design and distribution of marketing materials.• Actively participated in destination discussions on local radio stations to increase visibility and engagement.• Developed and maintained relationships with tourism and local authorities such as Local Council, Social Services, Ward Councillor, Law Enforcement, Traffic Department and Police Services as well as City of Cape Town for road and street signs, cleansing, recycling, social workers, film location and related services. • Led the rewrite and redesign of Brass Bell’s website to enhance user experience and brand representation.• Represented and marketed Kalk Bay and Brass Bell at marketing and tourism expos, effectively showcasing the destination to wider audiences.• Implemented signage and marketing policies at Brass Bell to ensure consistent branding and messaging. • Created and managed events at Brass Bell, such as Premier League finals and International Rugby to attract a wider range of visitors.

2010 – 2015 Marula Travel, Inbound tour operator Cape TownPosition held: Owner/Manager 2008 – 2010 Paradise Touring, Inbound tour operator Cape TownPosition held: General Manager Aug 2005 – July 2007 The Johnson Group, Public Sector Recruitment New ZealandPosition held: Senior Recruitment Consultant2003 – 2005 Print & Allied Industries Training Council, NZ Apprenticeship program Position held: Project Manager2000 – 2003 National College of Design Technology, (now Yoobee) New ZealandPosition held: Assistant Principal