• I make sure that employees are scheduled appropriately and employee pay data is captured in accordance with AHS policies, procedures, and collective agreement provisions.

• I facilitate and coordinate resident rounds for University of Calgary, Cummings School of Medicine and the Department of Critical Care at Foothills Medical Center, using one45.• I provide administrative support to residents/interns/fellows in the Department of Critical Care at Foothills Medical Center and University of Calgary, Cummings School of Medicine. Acts as a liaison between residents and hospital administration when necessary.• I establish relationships and liaise with other Hospitals, University of Calgary, Cummings School of Medicine, internal departments, and divisions regarding resident recruitment, orientation, annual program Affiliation Agreements, and external rotations.• I develop, implement, and oversee the maintenance of filing, record keeping, distribution of materials, and other types of office/program systems. I evaluate and standardize office procedures and effectively troubleshoot and resolve issues.

• I support implementation and launch of new provincial-wide healthcare system.• I assist EPIC Systems - Connect Care classes in preparing materials, set-up, taking attendance, and ensuring systems are up and running.• I coordinate with management as well on how the classes are going, I provide encouragement & support to learners with content, exercises & questions.• I troubleshoot with equipment/technical issues for successful facilitation of EPIC Systems - Connect Care classes. I use Identity Access Management to ensure that learners are able to access the training environment provided.

• I call and schedule newly hired AHS employees for the contact tracing team and give one-on-one support to guide and navigate new staff through the complexity of setting up the AHS equipment. I use SharePoint to document all my calls.• I process and do data entry on COVID 19 lab results for CDC, using CDOM, ACERT and Netcare.• I skype call newly hired employees to assist them in having their AHS equipment ready and have all the programs in place (i.e. e-people, CDOM, ACERT, Outlook, Skype Business, Snipping tool) for their smooth flow at work.• My call also serves to welcome them to the organization in personalized way.• I have been trained to use Genesys and receive calls to gather as much critical information from a client to be contact traced for COVID 19.

• I entered medical claims into computer system manage and process insurance claims.• I managed cases by aggressively directing the litigation process.• I reviewed and verified patient account information against insurance program specifications, analyze surgical procedures and diagnoses using CPT-4 and ICD-9 codes.• I acknowledged and enforced confidentiality in alignment with guidelines.• I ensured correct coding and maximum reimbursement.• I trained in fraudulent claims, patient privacy and confidentiality in accordance with regulations.