Joakim Redin Email & Phone Number

Stockholm, Se

Stockholm, Se

Stockholm, Sverige

Stockholm, Stockholm, Sverige

Stockholm, Sverige

Responsible for the following areas:- Continuous development of the IT-platform- IT-architecture- BI/DWH - Development and operations- IT-support - Telephony - User hardware - Office 365 - Conference equipment

Stockholm, Sverige

I managed a team of analysts ensuring that Viaplay as an organisation gets the right reports, analysis as both follow up on results as well as building business case for product and programming development.

Stockholm, Sweden

Main focus on synergies between Swedish and Finnish customer operations as the two entities merged in 2011. Main achievements:- The IT-department serving two countries - Implementation of common backend systems for customer (CRM) and billing management. - Consolidation of 5 webs for Sweden and Finland into 1 common web serving all sales channels for new sales as well as self-service for existing customers with full automation/integration to backend systems.Areas and systems responsibilities:- CRM-Systems (B2C: ICC/ B2B: Navision)- Web front end development and maintenance/support - IT-infrastructure (network/telephony/PC clients)- Report development (Business objects/Qlikview- IT-strategy and execution (reporting to CEO)

Stockholm, Sweden

Heading a team of 10 employees and 3 consultants. Main areas of responsibilities are: billing systems configuration (business conditions); project management; web development; IT infrastructure and reporting/business intelligence. The team is very focused on making sure IT is aligned with the rest of the business and its overall objectives.

Managing a team of system experts, serving internal and external customers. Mainly covering these areas:• IBS (CRM and billing) system. Maintain and develop business conditions and CA configuration • Business Intelligence system and related web servers. Fully satisfying the need for ad-hoc and recurring reports (including dynamic reporting such as OLAP). Designed and implemented an in-house BI system in 3 months for less than USD 80k.• Content Management system, CMS (Perspective and Harris) where programme rights for USD 35-40 millions are managed.• Publishing programmes on EPG, web and print. Designed, developed and implemented an in-house system for marketing department • Change control for business systems related changed across the company• Financial system (MS Great Plains)• Oracle and MS SQL DB’s• Coordinate and respond to complex customer requests

Managing business requirements and configure/implement the same in the billing system.Coordinate and manage new systems requirements (writing specs to systems developer).Testing new releases of billing systems based on own and others requirements.Responsible for managing recurring systems procedures.Responsible for backup solution and its execution.Coordinate requirements between IT-dept and other departments. Train new and current staff on system processes and functions.

Assisting customers over phone to identify technical problems and relevant solutions to the same.

Förändringsledning

10 dagars självlärande utbildning i förändringsledning. Kursen var uppdelad på 3 moduler: 1. Hur fungerar jag? Egna drivkrafter, styrkor.

Ledarskap

Skräddarsytt ledarskapsprogram innehållande • Grundkurs Utvecklande Ledarskap (UL) • Kommunikation & Feedback • Konflikthantering •.

Technology Programme, Telecommunication

Technology Programme, Electro-Engineering