Joal Dennis Email & Phone Number

Atlanta, Ga

• Work with US clients to implement AX2012 & Dynamics 365 applications as their CIS solutions.• Conduct workshops to gather client’s business requirements.• Develop functional design documents from business requirements and application functionality.• Configure and test applications to ensure conformance to business requirements.• Write and execute functional test cases.• Support client UAT, Go-Live, and post Go-Live Activities.• Collaborate with technical and product development to design and test product enhancements.• Provide live demonstrations on enhancements and new development to clients.• Manage customer incidents and follow up on issues found. • Handle customer requests in the Meter Data Management (MDM) and Asset Management (ASM) domains.• Review and Manage ASM and MDM business processes to improve functionality to benefit customer needs.• Develop training materials and strategies and conduct client training.• Create and build test cases and scenarios for specific business processes.

Roswell, Georgia

• Managed day to day operations of a business office.• Educated customers on power consumption and recommended ways to reduce power usage. • Utilized the Oracle Customer Care and Billing program. • Increased customer value by providing beneficial and relevant options to simplify billing. • Received three Innovative Thinker’s Awards for finding creative solutions to outstanding issues within the company.

Marietta, Georgia

• Reported any issues discovered with meters and sockets. • Ensured accuracy of meter metrics. • Had face to face interaction with customers in the field and addressed their questions and concerns.

Marietta, Georgia

Managed projects to set up interfaces with national and international clients as well as managed projects that involved modifications to existing interfaces.

Marietta, Ga

Answered IT problem calls, created a call ticket, monitored the work on such, and verified successful resolution by following up with the client, thereby ensuring their satisfaction.