Joan B. Email & Phone Number

Experienced production coordinator, having honed skills required in optimizing operations and streamlining production processes.I track production progress, monitor inventory levels, and liaise with kitting to ensure timely material delivery.I proactively identify and resolve production-related issues and bottlenecks, continuously improving workflows to enhance overall efficiency.Inspected products to identify defects, and ensured compliance with specifications.I analyze quality data to identify trends and areas for improvement.Communicated scheduling with employees to promote on-time delivery.

Ave Maria

Performed banking, business administration and financial tasks to guarantee five-star service for clients.Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.Trained new hires on customer service policies and procedures.Improved cross-selling of bank products by providing tailored recommendations based on customer needs.Exceeded sales targets through proactive outreach efforts, promoting bank offerings to new and existing clients.

Improved customer satisfaction by effectively resolving escalated issues and providing timely support.Streamlined call center operations for increased efficiency by implementing new scheduling and workforce management strategies.Enhanced team performance with consistent coaching, feedback, and development opportunities.Maximized employee retention, fostering a supportive work environment and offering growth opportunities.Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.Improved overall sales performance with targeted coaching sessions for individual agents.

Education record

Ged

Education record