As a Product Manager in the wholesale industry, my expertise lies in managing and developing product lines that meet the needs of both B2B and B2C customers. I am passionate about leveraging data-driven insights to identify gaps in the market and create strategies that maximize profitability and customer satisfaction. With experience in leading cross-functional teams, I excel in driving projects from conception to launch, while ensuring product quality, cost-effectiveness, and timely delivery. My skills in market research, competitive analysis, pricing strategies, and product positioning make me a valuable asset in driving product innovation and achieving business goals.

Experienced in outbound cold calling, adept at utilizing provided scripts and dialers. Proficient in choosing dispositions within cold call platforms, skilled in objection handling, and successful in scheduling strategic follow-up calls for self or team members

Senior Technical Support Representative and top agent for chat and email support at Virgin Mobile Australia in the Philippines, consistently delivering excellence in service and achieving top agent status for two consecutive years.

Pioneer at Foxtel Australia's initial Philippines team, witnessing growth from 20 to 400 employees in just 3 years. My roles spanned from Technical Support Representative to Supervisor