Northwest Edison is a fully-licensed electrical contractor specializing in commercial and industrial energy efficient lighting retrofits. We conduct energy audits, specify and install lighting products, design control systems, provide full lighting maintenance and electrical services to serve our clients as their complete "lighting solution partner".As the Service Manager dealing with the customer first hand and ensuring that their needs are met to continue growing a great relationship while providing the highest level of service is first and foremost. Route service and maintenance calls with our team of electricians in the service department, invoice and manage the AR for the service division as well as focus on growing our business at NW Edison. Member of the Northwest Edison Leadership Team since January 2015.In August of 2015, Completed the yearlong Leadership Acceleration Program (LEAP) through the Performance Dimensions Group. Through this program, I have strengthened my leadership skills helping me to lead my team in a positive direction by building trust as well as as strong support system. It is a top priority as a leader to ensure that everyone on our team feels supported and that they are not only an important part of the Service Division, but the company as well.

Provided customer service for an average of 30 calls per day, answering customerinquiries, solving problems, and providing new product information. Responsible forshipping orders to customers in timely manner and guaranteeing high level of customerservice. Communicated with vendors regarding back order availability, future inventory andspecial orders. Directed calls to appropriate individuals and departments. Guaranteedpositive customer experiences and resolved all customer complaints. Provided an elevatedcustomer experience to generate a loyal customer base. Developed reputation as anefficient service provider with high levels of accuracy. Trained new employees byproviding knowledge of specific tasks and policies. Managed quality communication,customer support and product representation for each client. Accounts payable andreceivable back up.

Provided insurance companies with accurately transcribed insurance claims to assist inthe process of closing the claims.

Greeted customers entering the store to ascertain what each customer wanted or needed.Computed accurate sales prices for purchase transactions. Described product to customersand accurately explained details and care of merchandise. Assisted customers with storeand product complaints.