Clinical Operations Officer
Woodland Hills, California, Us
Responsible for leading care management, utilization management and quality management programs across multiple states and product lines. Led a team of over 450 associates in areas including care management, disease management, compliance, HEDIS, credentialing, prior authorization, concurrent review, medical review, medical edits and appeals and grievance. Implemented comprehensive care management programs including complex case management and Special Needs Program model of care. Accountable for overseeing and coordinating health care cost management programs. Streamlined and consolidated redundant corporate and regional health plan functions. Implemented national medical management system consolidation. Accountable for health care reform initiatives including QI/MLR expense allocations, RAF score optimization and STAR improvements. Led national business standardization initiative including key performance measures, reporting, policies, procedures, position descriptions and performance expectations. Achieved improvements in HEDIS measurement results in all business units. Improved credentialing efficiency achieving improved turn-around time and reducing expense.